PawpReviews of pawp.com

I want to preface this by saying that I was freaking out until I was able to speak with someone who really knew what they were doing! This company is literally a godsend for nervous pet owners. I spoke with Dr. Mari about my kitten's breathing issues due to his URI. I was worried that he was struggling to breathe because his nose is so stuffed, despite being on medications for it, and had an amazing experience while speaking with her. She gave me detailed tests to determine his breathing rate, hydration level, and check the color of his gums. I was also given great advice on how to get him to eat wet food, loosen up the plugged nose using steam from the shower, and was recommended probiotics as well! I was extremely surprised with the quality of service I received, especially since there are quite a few sketchy "expert advice" websites out there. Unfortunately I cannot afford to pay the $99 for an annual subscription at the moment, but when I am more financially stable I definitely will!! The help I received is better than most vets I've spoken to in person. One suggestion I have for the website, specifically the live chat feature, is to show a notification/play a sound when receiving a message. Sometimes it takes a little bit for a vet to type out a detailed message, so being notified when they send it would be nice! I used this feature on my Macbook, though, and not my iPhone, which is probably why I didn't receive any notifications since I was using the desktop site.

Very helpful..

Received a free year with T-Mobile but they immediately said it expired and now I will be charged a premium for one year. It was less than a few weeks. I filed with better business bureau. It's worthless. Not real insurance.

Prompt response to my questions and compassion for me and my pet.

Unfortunately I had a terrible experience with this company. I am a huge animal lover and I am also an insurance agent. Initially I wasn’t aware you needed to video call their vet to get approval and the reason I wasn’t aware is because they don’t tell you, however it’s in the fine print, which is A HUGE thing to not tell your clients right off the jump. When I came to them they gave false hope stating they can still possibly provide the coverage as long as the documents I send in show everything that happened for his emergency visit. Well I sent them in extreme detail my dog was hospitalized for 4 days with pancreatitis and after no one answered me for 2 & 1/2 weeks they finally emailed back after threatening the BBB, saying my claim wasn’t accepted since I didn’t video call with their vet. They also stated they had no way to contact me this since they were sent to spam. I find this puzzling since I’ve gotten several emails from them in the past. Not sure why on earth they tell clients to send in paperwork since they can approve it after the fact, knowing they have no intention of doing so. It’s clear now how they make their $ and it’s to avoid paying out claims… all while I’m trying to get ahold of someone via email regarding the status of my claim they made sure to charge me for my monthly fee which is at this point comical they also made sure to tell me they won’t be refunding me that installment. Anything to squeeze out every cent from your clients is not an ethical company the fact that they made sure to tell me they’d see on my claim being approved and then ghosted me for 2 weeks, only to deny the claim the day after they made sure to take my monthly installment. Take this as a sign to sign up with a more reputable A rated carrier that doesn’t have hoops you need to jump through. Just signed up with Lemonade. I’ll be reporting these unethical practices to the insurance commissioner.

I would normally give Pawp a five but I woke up today to find out that they have completely changed. I have been a member with Pawp since it was just $19 a month. I was covered up to $3000 and had unlimited vet talks about any issues, anytime. I used them a lot; seeing that I have five Dogs. I could reach out day or night. My first disappointment with Pawp is that they no longer pay the emergency bill directly; they now reimburse you just like the other pet insurance (so we know what that means? Red tape and potential denials). The second issue I have is like I stated above; I use to reach out to them day or night for minor to serious issues. This was extremely helpful in avoiding unnecessary visits to the vet. Now it seems that they want me to pay a annual fee of $99 to have access to 24/7 vet support. The third and not such a big deal issue is I went from $19 to $24 a month. I do not mind the price increase for the same coverage cause I loved what they offered and felt it was fair. But $24 a month plus $99 a year is in my opinion unacceptable. I am very disappointed with Pawp. The thing that made them stand out is the $3000 protection. There are a lot of pet parents that do not have that kind of money laying around. Pawp gave us that peace of mind. With Pawp I had no worries that in the event of something serious they would be there with $3000 to help and I would not have to navigate through red tape to cover my Dogs bill. I hope they change back; if not I will be canceling them. Cause if I have to pay upfront then what’s the point of them?

TOTAL SCAM! The office address is a mail drop. The customer service phone is never answered. The chatbot will NOT help you cancel - the "cancel" button is NOT THERE like they show. You can't email billing support; you can't call them; you can't chat with them. YOU CAN'T CANCEL! They just keep trying to hit your card over and over. Buy real pet insurance. Or just take the money and save it. EDIT: AFTER OVER HALF AN HOUR I FOUND THE EMAIL ADDRESS below, and they did fix it in a minute. They sure hide it good!

Missy became very ill. I contacted PAWP, had a video chat, was advised to get Missy immediate attention. Got to my vet and Missy was diagnosed with Lyme disease. She was treated successfully. I submitted the reimbursement for on a Thursday and received it the following Tuesday! I can't thank or recommend PAWP enough