hawa A.
You are better off to get an actual pet…
You are better off to get an actual pet insurance. My dog was injured and I communicated with Pawp vet who asked me questions and I answered them. The vet refused to release funds though the injury was big enough and looked inflamed as the doctor confirmed. Note sure if that was deliberate to have me stay and be delayed from giving my dog the care. Still the doctor refused to release funds and told me to seek medical care for my dog in the next 24 hours, which I did. I took my dog the next day to the vet and she needed work up to cut and clean the wound, many stitches and confirmed in a letter to Pawp that it was deep cut. Pawp denied to reimburse me, as I took time to take my dog, because per their vet she was ok and all I had to do is watch her till I take her to the vet next day. They take your money and NEVER reimburse you for any emergency matter! You took my money and never give it back, when needed! I would have given it zero star if I system allowed. P.S. Now when I read all those happy reviews I wonder how active those customers are and amazed of how they all happen to have the same writing style... I am just saying :O
Response from PawpNov 2, 2022
Hello, thank you for sharing your feedback. I am sorry to hear your experience with Pawp was not satisfactory, and that the emergency fund was not what you expected it to be. Our claims team does review each case very carefully, and we did unfortunately find that your situation fell into the category of medical neglect, based upon the medical records and information provided. Pawp’s policy is very clear in regards to what we can cover, and the stance of not covering cases of neglect or delayed care has been adopted by most pet coverage providers. We do wish you and your pet all the best, and would be happy to answer any additional questions you may have regarding this situation.