patriciaspetals.comReviews of patriciaspetals.com

I received a beautiful bouquet of fresh cut flowers delivered on the day it was ordered from an out-of-state relative. The flowers were fresh. The bouquet was full of the flowers shown in the photo, including roses, lilies, carnations,eucalyptus, baby’s breath and others that I don’t know the name. Absolutely beautiful!

Only gave them a "1" because I had to. I ordered a beautiful boquet flowers "elegant lavendar boquet" the mediym sized one, to be delivered same day as advertised, which I was 20 minutes late in doing, no big deal they will be delivered the next day. I received a text from patricias petals (Newark,OH) stating their shipment was not delivered due to the holiday weekend (Easter) and would it be okay to move the delivery date of my flowers to Monday 4/18, original delivery date was the 15th. I thought about it and felt bad that they didn't have their flowers for Easter weekend so I said yes amd asked for a free upgrade. I was told, "it will be designer choice and extra beautiful". I should explain that I am ordering flowers from Washington state and chose to go with what I thought was a local florist buy is not. I received a picture of the flowersmy friend received and I was immediately upset. She received a very small boquet of flowers which were nothing like what I ordered nor were they even the same flowers in a different color. I emailed the florist and I was really upset after their response. I was told the flowing; "Thank you for reaching out regarding your concern with the arrangement you received. In our substitution policy it states that all items such as flowers, containers, color schemes, or plants are subject to availability. This ensures that your order is delivered in a timely fashion. We apologize that you were not satisfied with the substitution that was made. In efforts to make this right we will be issuing you a refund of $24.99. Please be aware it will take 3-5 business days for your bank to credit this amount. I have attached the policy for your reference, and it is also available on our website as well. Please don't hesitate to message us if you need further assistance. Thank you. Angel, Patricia's Petals" Now I didn't see any policy when I ordered the flowers nor wad I referred to one. Buy ok, I read it. Well it seems they didn't follow their own policy. This was my response to them"Angel; I understood the same flowers were not available. I actually had no reason to read your policy as your staff called me and asked if I would be ok to change the delivery date from Thursday to Monday to help you guys out and I was very understanding and agreed! In your policy it says substitutions will be used in order to deliver the flowers in a timely manner it seems to me they should have been considered as almost a new order at that point and no substitutions were needed due to the change in delivery dates, but again i understand and that is not what I was complaining about. I even told your staff I am so sorry they are having to deal with that especially on a holiday weekend! Your staff agreed to make the substitution "extra beautiful" however the substitution bouquet was not made to look extra beautiful and was NOT of equal or greater value as your policy states it would be! I am not arguing against your policy, your policy was not followed on your behalf by not providing what is stated in said policy. My flowers were delivered 4 days later than originally scheduled, therefore would substitution flowers even be warranted at that point, according to your policy since they didn't need to be delivered for 4 days? Again My issue is the quality of the substitution flowers and the lack of making it "extra beautfiul" as promised by your staff, they also were not of equal or greater value, they were of lesser value! Thank you for your attempt at making this right. I hope you read this closer before responding next time so you can understand what is being said rather than assuming. I took a chance from far away to brighten my friends day, next time I will make a wiser choice in florists." I was told I would get $24.99 back which I am still waiting for. I originally asked that they just del8ver the boquet I originally ordered on their next business day. They refused to do so. If I can figure out how to post pics I will do that so you can understand. Patricas petals did not respond to my second email which was the response to the policy I was sent.

I would give them 0 stars if it was an option. I ordered a large arrangement for a funeral. When I arrived at the viewing, there were no flowers. I called Patricias petals who apparently makes you think its a local florist and they said the flowers could not be delivered. I'm sure now it was a call center out of the USA. Never again!

The last thing I could do for her was have flowers at her service and this place ruined it. Called on 4/21/22 to confirm the could deliver 3 dozen red Rose's on saturday 4/23 by 9 AM and the Asian lady I spoke to said it was no problem so used the website the next morning to order. A few hours later got a call saying they couldn't fill the order and that they did not open till 10 on saturday. They were bold enough to ask if I wanted the flowers delivered somewhere else because they didnt want to give up the money. THEY LIE AND NOW THE GIRL I LOVED DOESNT HAVE FLOWERS AT HER FUNERAL SERVICE. Dont accept an order if you can not deliver. The $300 order was cancelled and was told a confirmation email would be sent and that didnt happen. Now all I can assume is they have also stolen my money. Both phone calls were automatically recorded. I will spend whatever it takes to take it to court. This place need to be shut down, it's a scam.

If I could leave minus (-) stars I would. Please DO NOT ORDER from this bogus site! We ordered a funeral spray for a dear friend's Mom assuming it was from a local florist. Not only was it not delivered on time for the visitation, but it was arranged with inferior, cheaper flowers (daisies, carnations, leather leaf filler). Where were the lilies, roses, snapdragons? We have made a formal complaint to customer service but have not received compensation or action to correct this obvious bogus maneuver. Again, THIS IS A SHAM organization. DO NOT ORDER!!!!

Ordered flowers for my mother's birthday. The website says if you order by 2 pm you can get same-day delivery, I ordered around 9:30 am. 10:09 I received a voicemail to call them. When I called back I was told they may have to substitute some flowers. I agreed as long as they were quality substitutes. 3:55 I get a voicemail saying an emergency came up and they couldn't deliver so they would cancel the order and refund my money. 4:15 I called back to see if I could have them picked up instead of delivered - long pause - "No because it was already cancelled and all orders for the day were cancelled." So you're telling me of all the orders which were cancelled, including mine, none were available to be picked up?!!? At 6:30 pm i received an email telling me my order was cancelled because of SUPPLY issues. And I should expect a refund within 3-5 business days. Never again!

The item delivered had wilted flowers, broken stems, and was not at all an 'equal substitution', AND was delivered 3 days late. They offered a $10 refund, even though the service fee was $15.99. So they stand by their poor service and quality! FTD does a much better job.

Not honest. I tried to buy a bouquet for delivery but hesitated at the prices... the next day I got an email promotion "Today only! 45% off all bouquets!" However, when I clicked the ad and tried to find how to get the discount, I could not. I called and the sales rep said "we are always at 45% off." Wait-- then why does the email ad say TODAY ONLY? "Because the prices may change tomorrow, so you want to take advantage of the price today..."