Disgruntled B.
Very disappointing experience
Very disappointing experience! I ordered flowers and chocolates for Mother's Day 2022 to be delivered to my mother in a rehab facility and to arrive BEFORE Mother's Day in hopes of beating the rush and any ensuing craziness with deliveries on Mother's Day. Well, flowers were delivered but NO chocolates. I called Patricia's Petals twice and got nowhere - was put on hold for almost 20 minutes or told they would "need to check their records and speak with their delivery person" and they promised to call me back in 24 hours. I never received a call back from Patricia's Petals. In the meantime, I confirmed with the rehab facility that flowers were delivered, but no chocolates - and the delivery person did not have them sign any type of receipt/confirmation of delivery, which they thought was strange. After no remedy following 2 phone calls, I sent an email to Patricia's Petals and finally received a response. They applied a credit to my credit card but did not apply credit for the tax on the missing chocolates. I had to ask 2 times for that before they credited my account. Don't waste your time with them; as other commenters have noted, you will be disappointed and their customer service is severely lacking. I spent more money in phone calls, missing work time, and sheer aggravation than the cost of the missing items! Not worth the stress or frustration - find a more reputable florist!