patriciaspetals.comReviews of patriciaspetals.com

Terrible service. The flowers did not arrive on my friend's birthday yesterday and when I just called I learned they would be a day late! Never before with any flower service has this happened. When I asked if the order could be upgraded I was offered a discount of $5 even though I had the order confirmation showing the correct delivery date. Lesson learned. Always read the reviews. So many one stars that I now see would have kept me from using this business.

Do not use this company. They are not a florist and only a call center. They were supposed to deliver an arrange 5/27/22 and still have not delivered as of 10:45 am on 6/03/22. Terrible service!! I don't think they are even in the USA

DO NOT USE THIS COMPANY. SCAM

TOTAL SCAM! They took all my info, charged my card, promised same day delivery, and then called hours later with someone who barely spoke English telling me they have no flowers. That person had a Fort Lauderdale number 754-732-4684, even though they assured me they were in NY when I originally ordered. This was the number a man called me to say no flowers today or tomorrow after they charged me and a woman(also not great communicator in English) who assured me they were in NY and would do same day delivery took all my info and money. They have yet to refund me.

This is a horrible company. I ordered a nice arrangement for my girlfriend for her birthday. The total spent was just over $100. I never received delivery confirmation on the delivery day and when I finally asked my g/f that evening, she said she never received anything. I called the following day and the response was "they were delivered" as if that would be enough for me when I called saying they weren't. Maybe they were delivered to a random customer at the restaurant but they weren't delivered to my g/f, the manager there at the time or to an employee that would have given them to her. 3 hours ago, the lady I spoke to on the phone only stated they would look into it further and call back "after an hour" which could mean next week, I suppose. I will follow-up if this has a positive resolution. I had a mediocre resolution. They refunded the order cost but, of course, the birthday surprise was ruined. There was no attempt at keeping me as a customer for future orders. I was only offered a "sorry".

Never took the time to write a bad review, but this company is next level terrible and hoping the next person’s occasion for sending flowers isn’t ruined choosing Patricia’s Petals. Flowers are going on 72 hours late. Management will not respond. Customer service has made up a different reason in each of 9 calls why they weren’t delivered and asked for an additional 24 hours each call. They are dishonest and have pretended to try to deliver, “but recipient not home”, even though she works from home, has a Ring camera, and delivery instructions said to “leave at the door if not home”. They claimed recipient wouldn’t answer calls, even though she had no missed calls and they never called me. They have not delivered flowers or refunded money. The absolute worst. Truth would’ve served them better.

I wish I would have read the rest of the reviews here before being sucked in by this scam company. First, I used them because they declared they were local, so I assumed I would get what I ordered- or at least close. I ordered a beautiful brightly colored arrangement in a tall purple vase, after taking my time to choose something special. I added a special full size greeting card for additional money and upsized the arrangement to the largest as it was for a very special thank you for friend. And the BRIGHT COLORS were the critical factor, which I mentioned in the supposed card. What was delivered???? A short, RED (no, it isn't Xmas or Valentine's Day..it is JUNE!!!!) arrangement. NOT EVEN CLOSE to what I painstakingly selected. And apparently, no special card included. The flowers were delivered promptly and the recipient was pleased and sent me a photo, so I didn't want to ruin the moment for her, but I was TOTALLY disappointed with the arrangement. So frustrating when you try to make a meaningful gift to get whatever flowers they had in a plain little vase. I am steaming mad. Their response? I must say they quickly responded to my email, which I appreciated. They issued a $15 credit and instructions to reread their "substitution policy." I suggested that they change their website to say they sell "Flowers, our choice" vs. the sham that the customer has a choice! Then they could more fairly charge one price vs. customers paying for a choice they really don't have. UNREAL! STAY CLEAR!!!!!!!!!!!!!!!!!!!!! (PS. The photo shows what I ordered; what was delivered was the opposite...a shorter, basically red arrangement in a clear short, fat vase- pretty but not at all what was intended).

Order was placed via phone call and paid with a business credit card. The exact arrangement was not available to be delivered on the day of the funeral service, and because the business I ordered for was closed on Saturday, and I was unable to respond to the florist's email to confirm the change order, the florist did not deliver any flowers for the service. Their policy states they will make substitutions for items that aren't available, with similar flowers. They delivered nothing. This is unacceptable!