patriciaspetals.comReviews of patriciaspetals.com

Canceled our order 5 minutes prior to delivery for lack of flowers. And now I have no time for any flowers.

BUYER BEWARE! DO NOT ORDER FROM THIS BUSINESS. If I could give Patricia's Petals zero stars, I would. Although they have a nice looking website and lovely pictures of floral arrangements, DO NOT BE FOOLED. I was interested in an arrangement for a memorial service for a friend. I called to inquire about a particular arrangement and asked the woman who answered the phone if they would need to make any substitutions to create it. She said they would not. I asked her if the vase and arrangement would be exactly as it appeared in the photo. She said it would. So, I ordered the flowers and paid the fee as advertised plus an additional 15 dollar "service fee." When the arrangement arrived at my door, I was shocked. It did not have one flower that was the same as the arrangement I chose. It was not in the nice vase that was advertised. The flowers were in no way comparable, they did not have a color theme, and the vase was not full, as it should be for a deluxe arrangement. It looked like someone picked a handful of flowers in their backyard and shoved them in a cheap vase without any attempt to arrange them. I would have been embarrassed to take them to the memorial, so I sent them back. I called Patricia's Petals immediately, asking for a refund, and was told that I would need a picture of the flowers to get a refund. The woman who delivered the flowers didn't tell me that, and I was so shocked at the pathetic excuse of a floral arrangement, I didn't think to take one. I have called repeatedly since then, and every time a different person has answer, and everytime I get the "picture" police and a refusal to give me a refund. I asked for a manager, and that request was denied. By the way, this is the first time I have ever taken the time to write a bad review about a business. I usually only write a review when I'm thrilled with a business, and when I'm not, I figure anyone can have a bad day. Upon seeing all the bad reviews people have already given this company, I feel obligated to add my experience to the mix. Clearly, there is something wrong here.

Wish I had seen these reviews sooner. Misleading that you are ordering directly from the local florist, when in fact your dealing with a call center in Fort Lauderdale. Flowers were to be delivered on Wed, they called and said they needed to deliver on Thursday because they were out of flowers? Thursday came they said they were delivered when they were not, it's now Friday and still no delivery of flowers. They won't let you call the florist direct, apparently they are not allowed to. I owned a Floral business and never had poor customer service. Let's Keep the mom and pop shops Mom and Pop don't have your customers go through a third party who doesn't care about your reputation. By the way still no flowers...... I give it a negative -0

I will never order anything from Patricia's Petals again and highly recommend the reader of this to follow my lead. I received a text from a personal cell phone 2 minutes prior to the start of a 1-2pm visitation at a Troy, AL funeral home that my order for The Patriotic Wreath would NOT be delivered. The reasoning? Lack of flowers. A text?? Not a phone call to discuss possible substitutions? And...2 minutes before? Being a Florist for 25 years, I find this absolutely INCREDULOUS!

HORRIBLE. I ordered and received a confirmation. Then I received a call that they couldn't deliver what I ordered. They wouldn't give any type of discount for not completing my order. Then the same guy on the phone that was asking for permission to change what I ordered said my order was already on the delivery truck. BAD BUSINESS! The absolute worse! Do NOT USE THIS place to order any kind of flowers for any occasion.

TERRIBLE EXPERIENCE, DO NOT ORDER FROM THIS PLACE. I ordered flowers for our daughter's birthday, same day delivery. They sent a text saying they couldn't deliver on her birthday and could they send the next day. Also, multiple flowers also were unavailable, vase color was different, etc. When I told them "no" they insisted and I've requested a refund of my money.

Horrible. Ordered a floor basket for a funeral. I asked if they were local to area of funeral. Said yes. Ordered a “premium” basket. Was supposed to be 30x36”. Was not even half that size. Did not look anything like what I was promised. Was told there would be hydrangeas in arrangement, pink and white lilies… not only were there no hydrangeas or lilies, it was completely different colors. Added grief to an already emotional day. Total scam artists.

I wouldn't even give this place one star if it was an option. Advertises same day delivery if order is in before 2pm. They dropped the ball, and did not deliver same day. Spent 10 minutes on hold getting my refund. Of course the person I had to talk with doesn't even reside in the USA. Horrible