patriciaspetals.comReviews of patriciaspetals.com

Ordered flowers through them for my mothers birthday, they took the payment and I thought all was good. They texted me end of day on the day of the delivery and told me they can’t fulfill the order due to supply chain issues. Had I been told sooner or given an alternative option I could’ve given my mom flowers. Bad communication and customer service.

I just tried to order funeral flowers from this place. It kind of sounded like a call center I was talking to, but I went ahead with selecting the flowers. The final bill included sales tax, even though Oregon doesn't have sales tax. They said it was because my credit card had a non-Oregon billing address, so they applied state tax from Nevada to the total. Red flag. Then I asked if I could have someone come in to their physical location and they said they were just closing. The I asked for their address and they said they didn't have a physical shop right now, that they were renovating, so the arrangements were being done at a private residence. Too many red flags--I cancelled the order instead of going through with it. I should have read the reviews first!

This is an absolutely terrible florist company. You all waited until the end of the day (on a very special day nonetheless) to tell me that the arrangement I ordered was out of stock. Rather than suggesting an expedited replacement arrangement, you defaulted to suggesting a 3-5 business day total refund. If you had your customer's interests at the focus of this establishment whatsoever, y'all would have matched the quality of the arrangement (if not increased it or sent one out for free) and straight ordered that replacement to my special person ASAP.  This company is in the industry of helping people make memories, but as is explicated by the plethora of your other negative reviews, it is clear this company is only making nightmares. My suggestion would be for you all to seriously reassess what the priorities of this company are, and act on them.  Not sure if something is in stock? Check on it. Is your website out of synchronization with your inventory? Update the website. This establishment is failing to solidify its promises to customers, customers who are expecting assistance in the fulfilment of their gift exchanges. I'm really glad my flower arrangement was not for mourning sentiments, or occasions that involve a hyper-sensitivity of timing.  I will not be doing business with this company ever again. I took a chance with y'all even though I saw the negative reviews. I created an opportunity for you all to do something right, and you failed. Not only did you fail, but you also tossed me between two different representatives with no resolution to my time, energy, or frustration other than a damn monetary return. Better business practices would not have made excuses, but instead found a solution.  If I was running this operation, I would be sure that a bouquet of more value would be immediately shipped to my client's special someone. Instead, you all disgraced me even further by suggesting a total refund, evidencing a complete lack of energy. Do you really think this is about the money? Who the heck pays upwards of $50 - $100 for *flowers* and thinks about money? Your customers are entirely acting with and from emotion. The use-value of flowers is explicitly connected to the hearts of people, not their pockets. It is clear this company has no understanding of what industry they are in. I will be filing a BBB complaint.

Seem to have the exact same experience as everyone else. I guess they are just CONSISTENTLY terrible. Ordered flowers the week prior for a particularly tough day that I knew someone would need a pick-me-up for. Got a call at 4pm on the day of delivery letting me know that they were having supply chain issues and would NOT be delivering my flowers at all. Such horrible service and communication. If they had let me know in advance I would have been able to come up with an alternative, instead, they waited to let me know the day of without enough time to come up with a solution.

Very unhappy with a puny bouquet not worth $90. It did get delivered, though.

I ordered flowers from here for same day delivery. I was contact by the florist because they didn't have the specific flowers ordered and would do "designer's choice" and flowers would be delivered the following day. I received a picture of the flowers delivered and needless to say, the bow was larger than the arrangement and nothing like what I ordered. I emailed them and called but received no response to either.

I Should Have Read these Reviews!! I did not. My mistake. They do not deserve a one-star, I ordered flowers for a Saturday funeral. I got a call at 12:30 Saturday (funeral was 1:00 Saturday) that they would be delivering the flowers on Monday! I of course was angry, and canceled the order, but that still did not give me enough time to get flowers to the funeral. Had they told me on Friday, I would have scrambled and Tried to get flower by Saturday! Be warned! You can not believe the words describing this place of business.

BAD SERVICE: I ordered an arrangement days in advance for a church anniversary. They couldn’t deliver it on the day that I wanted due to too many funeral deliveries. So, I agreed to have the arrangement delivered a day in advance before noon. The day of the delivery at around 11am I was called and informed that the arrangement couldn’t be done because the delivery truck with the flowers didn’t arrive. Keep in mind that the arrangement was supposed to be delivered before noon. I was offered a “basket” arrangement with lots of colorful flowers. I asked for a ceramic pot instead, but the shop didn’t have that either. Originally, I had ordered an exotic. Couldn’t speak to the manager, was nowhere to be found. Needless to say I canceled the order, called Steve’s Flowers in Manhattan, KS and they helped me with a beautiful arrangement. My mistake was to not read the reviews. I do not recommend their services!!