Pat McGrathReviews of patmcgrath.com

If your in no rush order from Pat Mcgrath..... from such a high end make up brand i am very disappointed. My first time ordering will not be ordering again.

I made my first order from the Pat McGrath website two days ago, and today it arrived well packed. Also customer support agent answered my question in 25 minutes. I heard a lot of negative reviews about dispatching time and work of customer support, but luckily for me, I had a great experience.

Bought the Devine rose and face mask combo in the 40% off flash sale, it arrived within 2 weeks. The tax is included in the price and was delivered by DHL which means you don't get the £8 surcharge from royal mail, pallette is gorgeous, was no hassle. There was a caveat on payment confirmation that I would be refunded if they were out of stock.

I ordered more than one month ago and nothing has arrived yet. I never got any reason or explanation why it took them 3 weeks to dispatch the order whilst it was paid immediately! Now I just have a tracking number that doesn't work and I am still waiting for the product to arrive.

I placed an order in August whilst knowing that there would be possible delays... It took them more than a week to dispatch the order. This didn't upset me at all. Moving on... Two weeks later, I check the tracking. Says the parcel is in Germany and nothing else. A week after, nothing had moved. I contacted customer service and nothing happened. Each time I contacted them, I would get a stupid reply like: I am so sorry! I don't need your apologies, I just wanted to know what was happening with the parcel. Then, by 3rd week of October, I check the tracking and it says delivery was attempted twice and failed. I live in Prague and have been working from home since March. That upset me a whole lot. I wrote to the customer service and asked them for a refund. They keep ignoring my emails. I checked again today and no reply from them. In the meantime, I went to the post office and finally got the package. Customer service has decided to completely ignore my request. It took more than 60 days when their website mentions 12 for international shipping. I thought they would have a better customer service or rather a more professional one since Pat Macgrath is a luxury brand. Sorely disappointed and will not be buying from this brand again. It just gave me anxiety.

Shocking experience in store at Selfridges and lipstick has broken down

Well, I feel like it's a scam and not a famous company. I've placed my order on September 30 with paid for delivery. 10 days after still nothing happened. I wrote to the customer service via Instagram, they gave me a tracking number. Yesterday I asked again, why there is no movements of the package via this tracking number and the customer service person said, that I should ask DHL about my package. Fortunately, DHL replied very quickly, and you know what they said? "Please be informed, that shipment under Waybill 4515592605 was not transferred to DHL Express company in USA, only electronic Waybill was created by a sender." WHAT? I'm furious. So expensive stuff, expensive delivery and act worse than aliexpress. UPD: I should mention, that the support manager who works through IG is a lovely person! I've made another purchase (yes, the products are sooo good that I did it again), two of my lipstick had issues. I made a story in my IG where I didn't ask for a replacement, just ask if this is ok. But the person from the support IG account reached out after 30 mins and offered a replacement. I haven't expected that!

I placed an order 3 weeks ago and I was aware of possible delays but this is too much. After waiting for a looong time for the tracking number I received an invalid one. I had to reach out to customer service and OMG! I was never treated so bad. A little bit of context I'm super patient and the most kind person with customer service agents because I was one for a long time. They do all the mistakes in the book, they are robotic even mean, not empathic and treating you Iike you are stupid. They gave me twice a wrong tracking number. Finally the last person gave me a "functioning" one but, the last update was from a few days ago. They also dare to put in bold letters "wait for the tracking to be updated" as if after almost one month I have patience left! Never again, her products are not so wow anyway. The mattes can be chalky and the "special shades" get in your face after a long day. Just saying... Save your money!