Pat McGrathReviews of patmcgrath.com

Ma première expérience sur ce site me semblait positive : 1/ commande et expédition rapide avec DHL sous quelques jours mais livraison incomplète : (il manque un produit, un rouge à lèvres ni excuse, ni courrier, ni explication ) 2/ désagréable surprise lorsque j'ai constaté que la facturation a été prélevée deux fois ! Après vérification, j'ai compris que ma commande avait été enregistrée deux fois, sous deux références différentes! J'ai contacté le service pour signaler cette erreur ! Je souhaite recevoir la deuxième partie de cette deuxième commande ou me faire rembourser ! A ce jour, je n'ai reçu aucune réponse à mes nombreux courriers, ni information, ni trace de la livraison éventuelle ( not found!) Marque de prestige ??? Aucune communication mais beaucoup de marketing pour vendre !!! Je me retrouve avec 280,00 euros de maquillage, ce qui représente un budget ! Première et dernière expérience sur ce site. Mes courriers sont toujours sans réponse à ce jour.

In una mia precedente recensione ho dato 1 stella a causa della mancanza totale del tracciamento della spedizione e a causa di un customer service inesistente. Il passo era sparito, ci ha messo un mese e mezzo ad arrivare, e nessuno mi rispondeva per capire che stesse succedendo. Dopo mesi ho voluto riprovare a comprare direttamente dal sito e devo dire che questa volta è andato tutto benissimo. Il pacco è arrivato dopo una settimana e mezzo e la tracciabilitá veniva sempre aggiornata. Quindi diciamo che non sempre è affidabile ma non sempre è terribile. Consiglio spassionato comunque è di usare i siti di Tracking internazionali che vi rintracciano la spedizione meglio del sito stesso

J’ai commandé sur le site officiel un rouge à lèvre de leur marque en collaboration avec la série bridgerton le délais étais de 6-10 jour et je n’ai toujours rien reçu sa fait 10 Aujourd’hui

Update: Just as I was about to apply for refund on PayPal, the parcel actually turned out! No items were missing so I’ve upgraded my review. Having said that, I’m not likely to order from them again as the discount not worth for all those waiting and worrying! …. Placed an order on 16/11, still waiting. The tracking number they provided was somewhat dodgy. It seemed to me that Every time I emailed customer service querying about the status of my shipment, the tracking gets moved a bit, then no activities until I sent another email enquiry. It’s just so bazar, nothing like other international shipping I had experienced before. I’m kinda regret ordering from them, next time I’d rather order from Sephora, although will cost me more, but at least I know I’ll definitely get it.

Transit bij mij was 17 dagen (vanaf dag besteld tot geleverd deur). Opgelet, komt niet verzegeld toe. 100% kans dat douane pakket opent en nakijkt omdat dit buiten de EU binnenkomt. Mijn product binnen was helaas hierdoor beschadigd en onbruikbaar (de hygienische seal ontbrak, niet onbelangrijk tijdens de pandemie). Correct afgehandeld dat wel. Let op, dat je niet boven 150 eur besteld anders riskeer je invoerrechten dat je moet betalen in de EU. En terugsturen naar depot NJ USA is op eigen kosten ( 35 eur via Bpost). Goed nadenken dus of het wel waard is. Moesten ze nu ook eens versturen vanuit hun warehouse UK naar de EU, dan mogen ze me als vaste klant bijrekenen. Maar helaas wens ik deze stress dus niet meer te willen ondergaan zolang ze uit de USA verschepen...Geen nood, Douglas en Ici Paris zijn er ook nog.

I ordered an eyeshadow palette and a lip gloss directly from the Pat McGrath website. The products are of good quality and the eye shadows are really pigmented and beautiful. My only gripe would be the delivery time which took 4 weeks and when I sent an email to customer services asking for a dispatch date I didn't get a response which was disappointing.

Everything was fine the customer service, delivery tracking, delivery time. Everything except the fact that eyeshadow palette cart board packaging was a little bit damaged. Nothing serious, but for me - makeup collectioner and for this price it shouldn’t happened.

Their service is not spectacular but I wouldn’t say its horrible. I would say it’s alright/fine, definitely not perfect. I have placed several orders on the website and I received each one within 3-5 weeks wich quite late compared to other websites. A confirmation email is received right-away once you place an order. Their shipping notification however, timing is different each time. There were orders that shipped within 2-3 days, some within a week, some within 2-3weeks!. You have to be patient most of the time, they blame new launches and sales if your order is late which is weird considering how big this brand is they should be able to handle it. Once it ships, It takes around 5-6 days on average to get to me (DHL). Customer service do respond, they do provide some insight on why the shipping is late but it is not satisfactory sometimes as some responses feel robotic/automated, its really annoying. Products were always received packaged well, no major damage. Im summary, shipping notification I would say is very late compared to other brands, customer service / emailing system needs huge improvement. Products get 5 stars, shipping & customer service get 2 stars. Overall purchasing from the website is okay/fine but its not a 5 star experience.