Defiantly decadent makeup created by the world's most celebrated editorial and runway makeup artist, Pat McGrath. Explore all of the Pat McGrath Labs creations on her official site.
Pat McGrath (patmcgrath.com) has 422 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Yasmin J.
I have ordered multiple times from Pat McGrath and each time I am so surprised with how quick the items come from the US (to the UK). Seriously, it arrives from the US quicker than sending post in the UK. And it’s complimentary (free) no matter your order size. Packaging is luxury and beautiful. Products are divine too and the offers are amazing so keep your eyes out for these! I will keep on returning!
Jen A.
I was really worried after reading these reviews - I had just placed an order during their 20% off sale, so I thought I was doomed to slow delivery! My order was dispatched 5 days after I purchased it, and it arrived the very next day! Since this is still in Covid delivery times I was very happy. Thrilled with the products - I've seen some comments on various forms saying the products aren't well-protected when they are shipped - mine were in a layer of bubble wrap and tissue paper, nothing was damaged! I'll probably order again soon, very impressed with the products!
Karolina
I was a little bit worried after reading all the reviews so I have emailed customer service 5 days after placing my order for an update. I have received a very quick response apologising for the delay (due to sales and Covid) and my order was dispatched the next day. I have actually received my order today and oh my, the quality of the products is amazing! Highly recommend!
Joanna
First order, during sale was with no problems everything was fine. So I ordered 2nd time during different sale and I understand that pandemic makes everything go slower but I literally was shunned for asking a month and a half after my order was made if order is going to be send. I didn’t get any communication from the company and website didn’t mention delays and checkout had normal estimated delivery time, that had passed 4 weeks prior my email. I had to send 2 emails because no one responded (waited 1 week) after first email. After contacting them they blamed it on covid and my order arrived a week later. Making it 2 months to receive very expensive eyeshadow palette with a scratch on the black enamel. I was planning on depotting eyeshadows so it wasn’t a deal breaker for me but I can imagine it would be an issue for a lot of customers.
Ana
Ordered several lipsticks, delivery was slow, but now they have announced their summer sale, so opened their website to see the offeres, so all prices are actually raised on lipsticks, use to be 35 now 42+tax, no sale, it's a lie
Marie
I’ve been trying to either get my order or return my other orders total in all over 500.00 for 2 months now, do not order from the website directly, it’s an email contact only and as one other review stated, very shallow, unwilling to help and biggest mess of a company i’ve ever encountered. email after email and returns that are sitting for weeks while they hold your money and refuse to ease this process. I’m going to the better business bureau and the attorney general to file complaints for my money back. Save yourself a huge headache and waste or weeks at a time, do not order from Pat McGrath.
sakilicious
Extremely poor, shallow customer service. I’ve asked them 3 times to ship my product and it still has not been shipped after 3 weeks. Customer Service will promptly reply with the same old “Hey! We’re terribly sorry about the delay! We’ll get back to you with tracking information!” or they will promise to have it shipped by whatever date and they will never actually do it. If I’m paying over $100 for this luxury product, I expect delivery at least to be normal, not atrocious. I would advise against purchasing directly from patmcgrath.com
Oana I.
Update: After almost a month I finally got my package. I am not impressed with the delivery times, but the products are nice. I probably won't reorder unless there's something extraordinary coming up. If i really want the Pat McG stuff i will try to get it from other retailers. It's been almost a month and the delivery hasn't arrived yet. I am wondering if I will ever receive the products. I certainly didn't expect this. I've previously ordered from american companies, and their orders reached me in a few days, tops one week. This one still stays it cleared customs since last week, after it took them almost two weeks to post the products. It's just makeup, but it's a premium brand and I had high expectations.
