Pat McGrathReviews of patmcgrath.com

Reckless behaviour by customer care - had a missing item in my order, thought it was dealt with by a replacement order and never received a shipment confirmation or the product itself. If I hadn't kept writing about it they wouldn't even know and wouldn't even refund me for it. For reference the item was in stock both at the time I made my order and the time customer care supposedly made my replacement order. Never buying from them again!

I am surprised by all the negative reviews on here. I ordered the Ski Fetish Foundation 3 days ago and received it today. Super fast shipping wrapped beautifully. Trolls maybe?

Placed an order (a gloss set) by the end of December, it got shipped on the 29th. Two and a half months pass and it hasn’t arrived, tracking number stops updating (I didn’t think much of it, shipping from USA to Romania usually takes a long time). Wrote to customer service asking what can be done and they responded in less than 2 hours! They immediately created a replacement order with express shipping (without me asking, even!) and it got to me within 3 business days. I was expecting worse after reading some of the reviews, but I’m pleased to say my experience was a happy one. Shipping wise, it the shipping company’s fault. Pat’s customer service handled everything the right way.

Fantastic customer service, I ordered during a special event that stated free shipping and import tax. Sadly for some reason my country still wanted me to pay the import tax, I contacted the customer service and within a day they sorted it out and refunded me the extra cost. I'm sad to see so many bad reviews here because in my case it's been the best customer service I've ever had the pleasure dealing with.

I received my international order less than three weeks from payment, which I think is perfectly acceptable during these trying times. Products are wonderful and in great condition. I was concerned after placing my order and reading all these negative ratings, but either I was one of the lucky ones or the company has made it a priority to improve its service. I hope my review will help them raise their rating because I am happy with them!

I am very disappointed in the delayed processing and shipping time you provide. You have positioned your products in the luxury category of makeup, charging $90 for a foundation when the average price of foundations is $55. By charging almost x2 the price of an average foundation, you are allowing customers to buy into the greatness of your products and expect excellent service. Other makeup brands with foundations averaging $55 with finishes just like yours (Nars for example) deliver the order within 5 days max. Luxury houses ship orders within 3 business days. If you believe that your products are just as good as them, you also need to align your service and lead time with theirs. I myself was willing to pay the premium price to support a black owned business but I am disappointed. Please do better. From a very disappointed client. Update: received my order about 3 weeks after ordering. Contacted the brand and received the typical « delays are due to covid » response. The lipstick is my favourite but I can do without the foundation and the gloss. Other brands are just as competitive in terms of quality and offer great service.

SO angry. I've ordered a palette 2 weeks ago. So I asked if everything is okay cause I've got no shipping confirmation. Than I've got an order cancellation mail. THANK YOU for NOTHING 😡 I'll never order again.

Horrible customer service. I ordered three items and only two arrived after almost 2 months. My shipping confirmation stated all items were sent but the shipping invoice in each box only showed one. I contacted them several times. Horrible waste of packaging and air miles. Customer service just send out generic replies that appear to not relate to the email I send if they reply at all. And they only replied because I had opened a paypal dispute. Completely ridiculous. Do not buy from the website. It's dodgy.