Pat McGrathReviews of patmcgrath.com

Hice un pedido de bastante dinero!! No me enviaron confirmación ni número de seguimiento ni absolutamente nada. Lo unico que tengo es el pago a patmcgrath de PayPal. Les envío un email y no me contestan…. Haré la reclamación por PayPal para recuperar el dinero, es vergonzoso que una marca de cosmética de lujo tenga este trato….

I bought the huetopian dream. In my order confirmation it states divine rose!! (Which I already own). I emailed customer services to ask them to cancel it so I can order the right palette- they refused!! Plus the order won’t even be sent for 2-3 weeks from America!! PLUS they also state I have to cover the cost to return to the states! As someone that cares for the environment I’m so cross. PML ‘customer services’ have turned a new customer into someone who will never buy from them again. AVOID!

This is not cheap, but the packaging is just awful. Trying to open the blusher is a nightmare. They don’t publish any unfavourable reviews on their website, so no constructive criticism allowed.

Lux prices but that´s where it stops. - backaging and handling took more than a month, that is too much, really get your s*** together - shipping was alright - when you finally open your package it is so dissapointing not the lux experience I paid for (compared to victoria beckham it´s a joke) - packaging is cheap and flimsy - products don´t perform high end - received money back, they called it customer curtesy I could not get them to tell me what the reason was, when the package arrived I realised that one product was missing so there´s that. However in my opinion getting money back for a product I did not and will never receive is hardly a curtesy. Just buy stuff from all the other brands that actually care about their customers.

In I’m US. I’ve ordered from PMG many times and approximately 50% of the time there is an issue. Sadly, quite often customer service doesn’t respond to emails until you send repeated ones. If you are lucky enough to be able to use chat, that helps. They really need a phone number! Also, their warehouse workers have so many mistakes! It’s rare that the orders are shipped accurately.

This is my favourite makeup brand to order from. I have a Selfridge's delivery subscription but Pat McGrath offers better discounts more frequently alongside free shipping (it can take a while but free shipping from the US to UK, I mean, come on) The products are incredible and I have very literally never regretted a single thing I've ordered. It all makes my heart flutter. I have actually had a couple of issues with my orders in the past, but customer service has gone above and beyond every time to rectify it and I really like that it's an actual person you're emailing. I've had solutions to issues within minutes of contacting CS. A specific shout out to Stephanie for saving the day when my last order wasn't up to scratch.

I’ve tried to order from them twice and both times they’ve cancelled the orders and advised my billing information could not be ‘verified’ whatever that means… I shop online frequently and and never had this issue with any company. Their rationale is not possible. Not sure what is happening here.

i ordered make up and received a order confirmation number i then tried to log in to check tracking and there was no order showing i checked my bank and the money hadn't been taken out ... fast forward 9 days later and the money was taken out showing as global-e on my banking app still no tracking or confirmation of delivery i wish i hadn't bothered ordering i'm shocked as i thought it would be ok being a luxury brand