Pat McGrathReviews of patmcgrath.com

Okay, about delivery we already know, for me it took 2 weeks for them just to SEND my purchase. But! The biggest disappointment is that 2 of 3 lipsticks were not perfect at all. One was broken, and another has broken package. Is it a level of luxury brand? No. It was my first and last experience.

Palette commandée le 3 décembre et aucune nouvelle mis à part un suivi de colis qui n’est pas mis à jour. Je n’ai aucun doute sur la qualité des produits mais l’expérience achat n’est absolument pas luxueuse. En revanche, la CB est débitée très rapidement. Aucune nouvelle du service clients malgré un mail envoyé mais, par contre, les newsletters pour pousser le consommateur à l’achat pleuvent sur ma boîte mail. Bref, déplorable…

Ce site est une catastrophe....dans mon suivi les 3 objets commandés sont affichés plus chers que le prix payés....ils m'ont annulés un objet qui est pourtant dispo sur le site...donc ils m'ont débités via Klarna....remboursés....puis redébités....plusieurs mails aux SaV 3 réponses qui n'ont RIEN avoir avec ma question.....et quasi 1 mois après aucune nouvelle du colis....HONTEUX! Certainement pas "luxueux" pour le service

I ordered an eyeshadow palette and a lip gloss directly from the Pat McGrath website. The products are of good quality and the eye shadows are really pigmented and beautiful. My only gripe would be the delivery time which took 4 weeks and when I sent an email to customer services asking for a dispatch date I didn't get a response which was disappointing.

I ordered a kit and it is missing two essentials- the palette and mascara! They didn’t email me to inform me that it wouldn’t be in my shipment. I have been emailing them and have gotten no answer. This was supposed to be a Christmas gift for my daughter. I am super disappointed and wish I saw these reviews before I purchased from their site. I will not be buying from them again.

Placed an order at the end of November. After waiting over a week for postage, my order arrived with a damaged eyeshadow palette. I contacted customer services who agreed to replace the item. They said it would be dispatched soon.. it is now late December and I don’t have my item. Over 3 weeks since I ordered. Customer service unable/unwilling to help and at this point they have just ignored my emails completely. Honestly worst experience. Would avoid.

Si je pouvait mettre 0 je ferait , j’ai commander une palette qui coûtent 85€ pour noël . Commender en début de mois , aucune nouvelle comme quoi la commande a était traité , 3 mail fait au service client , aucune réponse . Ça me fait peur . Si elle arrive après noël cela servira à quoi ? . Pour une marque connu comme ça , moi je dit boycott la pire des arnaques si le service client ne répond pas comment faire ? Bonjour je revient quelques mois après j’ai bien reçu la palette , mais cela n’empêche que ce n’est pas normal honnêtement je pense éviter de commander cette marque sur leurs site . C’est dommage car c’est une très bonne marque avec de très bon produits .

Ordered 3 items, the color of lipstick looked great online, but once I tried it, once....so orange, looked really bad. I mean orange! I go online to see about how to send a return, they won't let you return if item used! How are you supposed to know with your skin color unless you try it? Plus, some foundations and so forth oxidizes on some people's skin, so, they're left with products can't use! Plus, I think about people who ordered things for gifts, possibly 30 days before Christmas. And if their gifts don't work out for the recipients, they're stuck too. Definitely go with another website or another makeup company that allows for returns after Christmas. Pat McGrath does not allow. This is bad business ethics. No pat McGrath sold in stores near me, my first experience with this company, and most definitely, my last. I'll stick with Ulta, local Sephora's and Macy's. Pat McGrath not worth it. Plenty of great high end cosmetics out there. Up to you if have money to waste.