Pat McGrathReviews of patmcgrath.com

Bonjour, alors pour des produits de luxe de chez luxe je suis vraiment très déçue, pour du haut de gamme comme le transporteur est vraiment nul. J’ai passer commande le 28/12/21 et à ce jour toujours rien. En plus j’ai reçu un mail me demandant un avis sur les produits, et j’ai répondu à leur mail disant que je n’avais toujours pas ma commande. Ils m’ont répondus gentiment en me redonnant le lien du suivi qui est depuis le 17/01 au pays bas. Donc franchement il serait bien qu’ils changent de transporteur en plus à priori ils n’ont aucun suivi dans leur propre service . Honteux

I gave it no stars previously as my emails got ignored for weeks. Eventually I managed to get Candiss who managed to resolve this in no time. Really appreciate your help, hopefully your managers can give you some credit as you are a great asset to the company. Thank you again Jennifer x

It's a shame I can't give ZERO stars because even by giving one I'm being generous. Customer service is completely non existent. If you place an order online you just need to hope to never have any issues otherwise you're on your own. I'm just so shocked and disappointed that a company so well renowned would completely ignore paying customers if they need support. I've had to wait for nearly TWO months to receive my order, only to open the box and find only one of the two items I had ordered. That would be disappointing and annoying but ok if I had received a refund for the product that was missing, but I DIDN'T! They charged me for the entire order but only shipped one item. This is dishonest and unprofessional to say the least. Shame on them.

Update: Just as I was about to apply for refund on PayPal, the parcel actually turned out! No items were missing so I’ve upgraded my review. Having said that, I’m not likely to order from them again as the discount not worth for all those waiting and worrying! …. Placed an order on 16/11, still waiting. The tracking number they provided was somewhat dodgy. It seemed to me that Every time I emailed customer service querying about the status of my shipment, the tracking gets moved a bit, then no activities until I sent another email enquiry. It’s just so bazar, nothing like other international shipping I had experienced before. I’m kinda regret ordering from them, next time I’d rather order from Sephora, although will cost me more, but at least I know I’ll definitely get it.

I wished I read these mostly (very) bad reviews about ordering with Pat McGrath before. My order from 10 days ago has still to be processed according to the Global-e website. Trying to get in touch with the PmG customer service but unfortunately no luck so far. I am flabbergasted by the ignorance of this company about these reviews. Reading these reviews gets me thinking that it is good luck from now on.

I’m not sure why people are saying avoid - if you paid PayPal you get your money back. That’s the point of PayPal protection That aside - don’t use this site as they DO NOT OFFER FREE RETURNS !! they expect you to send any returns back at your own cost to New York! I can’t afford to do that. So lesson learnt. But from uk websites who have free returns

Very concerned after reading all these reviews that I'm not getting my order, I paid through PayPal so have raised a case with them, DO NOT USE THIS COMPANY. Edit - PayPal refunded me after all the products arrived damaged.

I ordered the holiday palette on 1st December and was promised a delivery until 17.12.2021. Not, five weeks later, I did not receive the palette, the tracking status is lost and PMG's so-called "Customer Service" did not even reply within 9 day to my mails. Very very poor for a luxury make-up brand that claims to be "so curious to know what our appreciated customers think about our incomparable products - we can't wait to hear from you". This behaviour is ridiculous, especially for their extraordinary high prices. You should really think twice before ordering anything from here. For comparison: I ordered twice from Anastasia BH during Black Friday and Christmas time and received my order without any delays within 10 days from the US.