Pat McGrathReviews of patmcgrath.com

Ordered a lot of products on Black Friday sale. I have received a tracking link etc. But nothing has moved out of the sorting centre. Support was responsive at first but has disappeared when I have asked about ETA and current status. This is very sad and very frustrating as previous experiences were mostly positive and I love Pat’s products. Edit: after two months of no proper reply, I got a refund. No explanation, no nothing. My personal opinion that they did not intend to send my order in the first place. I rate this experience even worse than when I wrote the original post.

Ordered on nov 24th, to this day I have still not received my package. I've been trying to contact their services but nothing .. no respons. It has been in customs since dec 9th. I understand things can go wrong but when you've send multiple messages and you get no respons anymore, other than 1 email from Global E saying this isn't normal and they were going to investigate (2 weeks ago) ... I see so many people complaining on here, I'm just really worried i'm not going to receive anything

Order placed a month ago, tracking doesn't work, no response from CS for a week, my worst experience ordering makeup.

I must say I am quite surprised by all the bad reviews. I’ve ordered from Pat McGrath 4 times and never had any issues. Always received all my items and shipping was very fast (I’m in the UK). I’ve never needed customer service so can’t comment on that.

I bought over $250.00 worth of makeup. Makeup I believed would be high end as the owner promotes herself as quality luxury. What utter BS! First off, the packaging of when it arrives is very cheap, it’s packaging you can get off of Amazon as a small business. The only thing that came in “safely” would be the palette. Here’s a breakdown of each product I bought (only one product was free because I spent over the minimum amount for a free gift). I will give a rating scale of 10. My purchase was bought during Black Friday week sale. Moonlit Seduction Line & Define Trio: 7.5/10 Eyeshadow: 10/10 worth the money, the pigments are of high quality, no fallout, shimmers are bright. The packaging is really nice, it feels luxurious so it is worth its price point Eyeliner: 2.5/10 it was felt tip, the ink is not consistent, it does not work well with the eyeshadows as it dries easily. Do not buy! Mascara: 0/10 DO NOT BUY AT ALL! The packaging is so cheap, it feels like I could have bought it at the 99 cents store. The smell is horrible, it smelled of chemicals. There was no way I was putting the mascara near my eye. Not worth $29.99! Skin Fetish Sublime Perfection The System: 4.5/10 Primer: 4.3/10 while the primer does it’s job well, the product is lightweight, it feels as if there is less product inside, the label itself came off when I took it out of its packaging, literally just a flimsy sticker paper. Not worth the buy to be honest. Foundation: 5.6/10 it’s a buildable liquid foundation, however, when I wear it, it starts to feel running even with the powder. I definitely feel more greasy at the end of the day compared to my other foundations. The product is not horrible but it isn’t that great either. Packaging is very durable, and is high end. Powder: 3.2/10 powder sort of works best under eyes, but I don’t notice a much subtle difference when I put it over my foundation. Packaging is cheap, even ELF has better packaging than that. Pat’s Major Lip Kit: 4/10 Lipstick: 4/10 the packaging is cute, feels weight to it but I wouldn’t consider it high end. I returned it because I didn’t like the color on me compared to what was shown on the website. Sort of worth the buy for packaging alone. Lipliner: 4/10, it felt very drying, maybe it just didn’t work well with my skin. It’s a risk. Lipgloss: 2.1/10 the packaging was so cheap, it was not worth $29.99 for a lipgloss I can find similar weight and structure at a flea market. Celestial Odyssey Luxe Quality: 8/10 Eyeshadow: 8/10 it’s a 4 pigment eyeshadow. Very basic simple colors, packaging similar to the moonlit seduction. This one was free but I wasn’t interested in the colors so I gave it to someone as a gift. Overall, I do not recommend any of the products besides the Moonlit Seduction palette. It is very disappointing to have been duped by a brand that claims to be of high end but doesn’t give that same sentiment to the rest of the products. Not only that, but it is so shady when a company doesn’t have a direct line to their customer services. It is obvious Ms, McGrath is all about the money, not the quality of her products (at least not the smaller ones of her products). I returned some of the items about two weeks already, I know they received them but I have yet to receive a refund for those items. Even after I kept some of the others, after experiencing them fully, I’m returning everything else and only keeping the palette. Even then, will they even refund me? I don’t believe so, at least not without some pushback from my credit company who gladly are investigating and working on getting the money returned. Pat McGrath, DO BETTER! You are hyped up by many beauty influencers, you promote yourself as high quality and luxurious makeup. But you disappoint me with your grandiose statements! Horrible!

Their website is really a scumbag. A thief and a fraud. I paid $389.28 in full on Dec 20th 2022 but no emails for confirmation or tracking ID were sent to me. Only an indication all orders made after Dec 15 will be shipped on Dec 25. I was patient because I thought I will get my order. Then out of the blue I received email pn Dec 28 2022 with a refund of $23.80!! There was no explanation for the refund! Why are you refunding me?! For what?! Why do sites like this even exist? They just take people money and hide. I will sue your company and make this viral. Shame on you! Never ever buy Pat Macgrath stuff from websites. Fraud fraud fraud

Hello I placed an order during Black Friday on November 14th to get my package before Christmas. It’s the 15th and I haven’t received anything yet Order GE3030948234USt So thank you for ruining my only birthday present and my godchild’s Christmas

This review is very important for me because I know how helpful is a genuine review of experience good or bad-- after my online order on pat McGrath website did not give a safe order response I wrote several emails to customer service Pat McGrath got an automatic response each time which was of no help,. Honestly I checked the reviews online and felt same as people who had written it.To my good luck I got response from customer services by a person named Mindi she kept responding to my each query after that and helped me with my order till I received it and as order was not complete helped me with refund, Everything that Mindi did kept my faith intact in the good customer service by Pat McGrath.One person who is at that spot can make or break your faith in a business that has been built on someone hardwork and passion.Thanks Mindi keep it up you did your job good and I am doing mine by taking your story forward-- Pat McGrath beautiful lipstick and service -- thanks for keeping my faith even if my order was small but faith big