Pat McGrathReviews of patmcgrath.com

Ordered 2 F.E mascaras on December 3rd, 2022. Received 2 emails promptly after my order was complete confirming my purchase and the following day, it was being shipped. About a week later, received an email from Global E Shipping with a tracking number. That was December 14th, 2022 give or take and nothing since. I consider myself to be a reasonable person with shipping expectations, especially during holiday season. But 60 days later??? I think not. I STILL don't have my order and ZERO response from Pat McGrath. Disgusting way to treat customers. To date, I have sent four emails to customer support initially asking for assistance, then nothing short of begging for a reply after that. Also reached out via social media. Nothing. I was also redirected to email Pat McGrath customer support when I emailed the shipping company for assistance. Absolutely unacceptable. To add yet another layer of insult to this, the relentless multiple DAILY marketing emails is out of control since I placed my order. I am well past disappointed and past the fact that these were Xmas gifts, I feel scammed and completely irrelevant as a customer. Needless to say, I am no longer a customer, nor will I be again. Brand reputation is officially in the toilet. Don't waste your time looking for help from them. If you're in the same situation, call your credit card company or PayPal- whichever payment merchant you used, and request a refund directly through them. It's the only way you'll see a refund and get a response.

Nonostante le pessime recensioni qui su trustpilot in data 31 dicembre decido di effettuare un ordine sul sito di Pat McGrath (sconto di fine anno del 40% con un 15% ulteriore per il primo ordine -> palette mothership pagata poco più di 60 euro, ovvero la metà del prezzo originale). La palette è arrivata ben 23 giorni dopo, ma ci sta (non mi aspettavo arrivasse prima). Il tracking sul sito ufficiale è pessimo, ma essendo io abituata a fare acquisti da siti esterni ed extraeuropei mi sono armata di 17TRACK, EPG Tracking e altri siti per il tracking internazionale che mi hanno permesso di seguire il pacco durante queste 3 settimane abbondanti. La palette è arrivata imballata molto bene (E MENO MALE (VISTO ANCHE IL COSTO! Avevo paura potesse rompersi durante il trasporto, essendo un prodotto delicato). Non ho dovuto pagare nè spese di spedizione nè spese doganali. CONSIGLIO DI EFFETTUARE ACQUISTI IN QUESTI SUPER SALDI SOLO SE SIETE ABILI A SMANETTARE SUI SITI DI TRACKING E SE NON AVETE FRETTA DI RICEVERE IL PACCO! Armatevi di pazienza, la qualità merita!

Worst/nonexistent customer service. Had a damaged item arrive weeks ago. After multiple emails, I never got a response. Eventually had to file a claim through Paypal to get my money back, which I'm still waiting for

Ordered few products on November 28th 2022 - Black Friday sale, mostly of them Christmas gifts). I have received a tracking link like 3 weeks later and since then nothing has moved out. I’ve tried to contact the customer center several times via email, IG and Facebook and they never answer for 2 months until I posted a public comment on their last IG post. Is it the way to behave with customers?

This crappy company will steal your money and you will never hear from them again, nor will you receive any of what you paid for. Avoid at all costs. Absolute garbage company.

Ordered a foundation, took weeks to ship, which I was very patient about. UPS informed me the box was empty and therefore was destroyed and company notified. I’ve sent multiple emails over the past week and a half, plus they have the UPS notification. I’ve emailed them to go ahead and cancel but who knows how long that will take. Going to dispute the charge next and I will never order from them again, nor will I buy them through Sephora just on principle.

I ordered the three 5 pan palettes from the Star Wars collection at launch on Dec 16, I received only 2 of the palettes, so I reached out to customer service, but received no response after 72 hours (as was stated to be their response time in an automated email). I've written 3 times, reached out via instagram and on Facebook. Finally after 3 weeks I received a refund and an email stating that the item is out of stock and that I can purchase again when it is in stock. These are the main issues for me: 1. I bought at launch day - so why allow me to purchase the item if it wasn't in stock? Or were international customers left last and stock ran out... If that is the case - its discriminatory towards international customers who bought when there was stock and should have received their items. 2. for weeks customers were reporting issues with their orders and non-response from customer service, and there was no announcement or acknowledgment from the brand in any of their social media accounts. Customers were literally ignored for weeks!! This is a luxury brand that charges quite a bit for their products, the bare minimum of sending waiting customers an update, an apology, something! is basic customer service. 3. telling international customers to shop the missing item again when it is in stock, is just disrespectful! The trio offered a reduced price for all three palettes and international customers will need to pay shipping and taxes - more than US customers. This is so disrespectful and ignorant. 4. To claim the palette is not in stock, but there was no issues supplying stock for Sephora, but not for paying customers that purchased directly from the brand? I've been a loyal PMG fan and customer for several years and own many of her products. This experience has soured me on the brand. I will definitely reconsider buying from this brand again.

I have contacted the customer care line three times now since receiving my product on the 31 December. I followed the instructions to initiate a refund but its been radio silence! Interestingly it states you have 30 days to return an item (I requested this on the same day as receiving the item)