Pat McGrathReviews of patmcgrath.com

Je viens donner mon avis car je vois beaucoup d’avis négatif … Commande passée le 25/11/2022 au moment du black friday. Je savais que c’était déjà long en temps normal mais encore plus en période de black friday. Commande expédiée le 02/12. Suivi avec global-e puis d’autres sites de suivi internationale grâce à mon numéros d’expédition. Commande reçue le 15/12 donc 20 jours plus tard. C’est long certes mais ça fait du chemin (USA-pays bas - France). Pas de frais de douane, livré avec la poste en France. Tout est arrivé en excellent état : carton épais, papier de soie et papier bulle épais. Deux palettes commandées et aucune casse … Donc oui c’est long, il faut s’armer de patience. Mais vu les promos et le prix de base je préfère attendre que de commander chez SEPHORA. Très satisfaite ! PS : j’ai contacté le service client par mail et j’ai eu une réponse par mail en 3 jours. Différents sites pour le suivi : - le premier site est celui de globale-e Dès la commande passée avec le n° de commande donné à la confirmation Ensuite une site suivi international avec le n° de suivi de l’e-mail d’expédition Puis : Chercher un site de suivi de colis international Avec le numéro de suivi qui servira aussi en France Puis suivi colissimo classique. Le numéro de suivi « français » apparaît une fois le colis en France sur le premier site ! Patientez mais ça devrait arriver ! En tout cas moi je valide : pour deux palettes au prix d’une c’est pas mal!

I placed my order on Dec 3rd . I got an email saying one of the lip product is out of stock and the amount is refunded. I still haven’t seen the refund amount credited back to my account. I haven’t received any of the items. I have emailed them multiple times and no update .I guess my $150+ went down the drain.It was supposed to be Xmas gifts for my friends and family. Their products are amazing but as most people mentioned poor customer service .

My package came badly beaten up and I understand it was shipped internationally but still, the sticky tab on the box was not even stuck down and it was ripped. Then it turns out three of my lip products were MISSING, I don't know if they were never packed, stolen or what, as you cannot seem to get any response from the customer care (either Pat McGrath's website or from global-e). I have ordered her products before from other websites and the shipping/orders were great so whilst I love the products, to have them beaten up and missing from the official site is a major let-down. It has almost been a week since I asked where my items were (with attached images of the issues) and yet no response. So glad my money has been taken from me with no acknowledgment of where they are!! If you ever want to try any of the products I highly recommend ordering from a different site so your money is not taken from you, plus the delivery would be faster!

I have been emailing the customer service 4 times so far no respond at all .My returned parcel had been deliver last week and I don't why take them longer to process. Basically to fixed every one issue so easy and I don't know why u made so hard for ur customers all this issue. And I have been waiting also my order on dec 3 so far no update. Pls fixed this issue they have so many customers have been complaining on social media and you guys no actions.

No response or any tracking number that was supposed to be required im having a meltdown too as well since nothing shows any progress in 2 weeks upon ordering and it’s November 28

Pat McGrath customer care is appalling. They never get back to you. I ordered two products. Only one turned up. Tried emailing 3 times to ask where my missing item is and no response to any of my emails. Do not order unless you don’t care about customer service

Order hasn’t arrived and can’t get in touch with them at all! I’ve emailed and contacted them on social media. Order was apparently delivered last week, but the delivery note was just a picture of a door and I have no idea where it is. :(

I've ordered a few times and this was the first time I had a problem, an item was missing. It took over a week to get a response but I did get the item replaced. Minus a star for the long response time, as well as those annoying sequins in their packaging! Please stop, they get everywhere!