Pat McGrathReviews of patmcgrath.com

Peor imposible, dos meses esperandoi envío y ni una contestación a mis correos. Al menos me devolvieron el dinero pero yo quería mi pedido, no la devolución

I only received part of what I paid for, and in spite of several emails to their (non-existent) customers service, I never received an answer and neither refund for the missing items. The products are good, but grossly overpriced, and then they steal your money and give you nothing. Don't waste your money on PatMcGrath.

Midden november besteld, track & trace werkt niet… een deel zou al verzonden zijn in december maar nog steeds niks ontvangen. Via klantenservice krijg je ook geen reactie.. alleen een automatisch bericht dat ze binnen 48-72 uur reageren.. weer weken verder en nog niks verschenen. Heel slecht voor een vrij prijzig merk

Ordered products and have been emailing customer services regarding a refund but they have not responded. The service is really disappointing

I’ve ordered lipsticks on Black Friday sale on 24.11.2022. After a month with silence I wrote them. No response from customer service. Lipsticks have great quality, but It’s not worth to get stressed for such a long time. I’ve lost my hope that it will come. Finally, I got my lipsticks today - 11.01.2023… Order was really bad packed. When I received it box was demaged. What is more, there was information on the website that all tax and duty are already included. That’s not true. I need to pay additional money for duty at the post office. I will never order it again from official website.

So, I received used items from the warehouse… didn’t think to open them items of make up before actually GIVING THEM AS GIFTS as they were directly off of the website. One of the presents was for one of my own family members so I was able to witness this myself. Came with all colours swatched and no plastic guard, yack. Written to the customer services twice (once on the 26th Dec and the second on the 8th Jan) and I’ve had no reply or acknowledgment. Very disappointed, disgusted and embarrassed, should be sanitary as it’s make up, for the eyes (aka must be clean to avoid eye infections!) So let down because when PML is at its best, the products are gorgeous, but when they come used and given as a present? Oh man… that’s sad… really upsets and embarrasses me… so let down.

it took like a month, but they didn't have my item so they gave me a full refund and a free lipstick. i dont like the idea of having a negative review stick around after my situation got remedied, so here's a five stars. hope yall get your refunds and items like i did

ordered a 3 palette bundle 16th December. Order arrived 3rd January. This is great! However i only received 2 palettes. The 3rd one isnt even mentioned on the shipping invoice. So i emailed customer service to ask if the 3rd one was being shipped separately. Nothing. Then went through the official customer service. Nothing. Both times i got an automated response saying they would respond within 72 hours. Have now opened a case with Paypal. Is a real shame, as the products i received are nice! worth the money? not sure as now i cant look at the 2 i received without feeling bitter. If you want to order, id recommend using paypal just in case. Definitely never ordering directly again.