PatioHQReviews of patiohq.com

Placed an order on 5/3/26 and paid an extra $60 to have delivered by 5/14/26. It is now 6/2/26 and I still have not received. Their customer service is nearly impossible to get ahold of and when finally reached is out of India and couldn't care less. Update: 6/11/26: Still hasn’t even shipped. This company is NOT located in the United States.

Horrible customer service platforms. Chat was never answered, even after submitting all the preliminary answers. Then I called customer service, held forever, and then the rep could not answer the question and asked me to submit it in writing through email. So I did that, received an automated email response indicating I would have an answer in 2 hours. It’s been several hours and I still have nothing. So my order for 14 seat cushions—not a small order—will go to someone else.

We placed a significant order for outdoor furniture cushions and were assured delivery by 6/5. We have guests arriving soon after. The cushions have not even been produced yet. These are apparently being made in India-and so overnighting is not an option. I’m livid, and wish I had checked this company’s reviews before ordering. Do NOT give them your money. UPDATE: 6/15/26–We still have not received our order, nor have we received any communication from the company besides the response here. The order status has not changed on their website, and says “in production.” with a delivery date of 6/15/26. I called customer service who said they were checking production. They then said it should ship by the end of the month. At this point I have no confidence in this company’s ability to fulfill their promises and have requested that my order be cancelled with a full refund. They stated my credit card would be refunded within 5-7 days. This was an approximately $3000 order. I will update again either when my credit card is credited or at the end of 7 days. UPDATE 6/19/26-I changed my rating from 1 to 3 stars because the refund from PatioHQ has posted to my account. The order issue has been frustrating and I wish it had been handled differently, But they did make it right financially. One star is no longer fair. I cannot rate the product, but the company responded with integrity.

Avoid Patio HQ – Nightmare Customer Service I ordered an ottoman from Patio HQ, but it arrived completely missing both the cushion and the cover. Resolving this has been an absolute nightmare. My first call required waiting over an hour, only to be connected with a representative who barely spoke English. I was promised a call back within 10 minutes, which never happened. I had to repeat this exhausting process two more times just to get a call back. Even then, the staff struggled to understand that my order was incomplete. It wasn't until I demanded a full refund that they finally transferred me to someone who understood the issue. They promised to send the missing parts, but after waiting three weeks, I only received the cover—still no cushion. I have now spent three consecutive days on the phone trying to get this resolved. While they claim the cushion is finally on its way, my confidence is entirely gone. This company is a massive waste of time and money. I will never do business with Patio HQ again

We ordered custom size cushions and they fit perfectly. The ‘Sunbrella’ material should last a long time!

ordered a custom cushion in april and was given a delivery date of 5/11 that date came and went, i called and was given an updated shipping date of 5/29 when i contacted their customer service today (5/29) they again dont know when it will ship the company has an office in Ohio but the product comes from India They continue to lie to me and they apologize very well but I feel like ive been had

So after I posted the negative review yesterday, they decided to reach out to me. They asked for the same stuff I already sent them multiple times. No dispute that their stuff is NOT made in the USA. This company is a fraud & should be shut down by the US government. I have the Fedex tracking showing the cushions came from overseas. USA my ass!!

I've ordered five cushions and pillows. They came in on time, well packed in vacuumized plastic. Correct size and shape. Sawing quality is not perfect but ok. The only thing questionable is fabric quality. It feels relatively thin. Since samples were not available, I took a risk.