PatioHQReviews of patiohq.com

On 5/23/26 i stopped payment on my credit card because we passed the promised delivery date for patio hq order PT1000025310. The customer service said if I reverse that they could finish the order so I Did it was rebilled by chase and patio hq did nothing ie.the order stayed in status cancelled. When I reached out to Credit card (Chase) they said they can not help because on 6/26/2026 patio hq deposited the funds ($1071.24). I called customer service several more times and got an email acknowledging what has happened and promising a refund as of 10/2/2026 nothing and when I called back it like starting all over again they claim they have no email even though it came from them signed by “Sia D” and can’t seem to understand that after the stop there was-a rebill in which Chase returned the charge and which they collected on 6/26/2026. I have no funds and no product and an incompetent customer service dept Very frustrated Thank you John Gurrieri Your answer claims you won the dispute and kept the payment. Based on your customer service advice I withdrew the hold expecting a delivery instead they cancelled the order. It is now October and my need for that order is no longer present I stand by the fact you cancelled then collected the funds because I reversed the hold never delivered never refunded as promised and now want to make the delivery so much time has past I don’t need the covers anymore I made other arrangements. There was never a formsl credit card dispute that you claim you prevailed please tefund my charge Thank you John Gurrieri

My rating is for customer service. We placed an order in June. We were finally given a shipping date at the end of August and only the cushions arrived. After 6 different contacts, someone finally told us the coffee table remains on back order for another 45 days. I was told the rest of the order would ship and it has not. Another two attempts at contacting someone and still I wait to hear from them. It is now nearly October, I'll bet it arrives in the middle of a snow storm - so helpful Update as of 10/25/26 - the company moved to resolve my concerns and I now have all my furniture. I appreciate the attention to the matter.

Currently tried to cancel my order with PatioHQ via email to sales and have not gotten a response. They keep changing my order status, but no tracking/ shipping email ever received. I originally ordered merchandise 9/9 and it was due to deliver 9/24. I’ve had multiple interactions, beginning on 9/22 by phone call, chat online, opening a ticket and email, none have resolved the issue of where is my merchandise. I just keep being asked to wait 24-48 hours. I do not recommend purchasing from this company.

I would not recommend PatioHQ based on my experience. I placed an order for outdoor furniture on August 21, with delivery promised by September 7. Their warehouse is in Suwanee, Georgia, very close to my home, so I never expected delivery to become an issue. A few weeks after ordering, I noticed no movement on my order and began contacting customer service. That started an incredibly frustrating process. No one I spoke with seemed to have accurate information or the ability to actually resolve the problem. I was repeatedly told someone would get back to me within 12–48 hours, yet I never received a clear explanation or resolution. Over multiple contacts, I was given one answer after another over five days, ten days, and then yesterday I was specifically told my furniture would ship by the end of the day. When I saw no movement again today, I called and was then told nothing would happen for another 10 days. I even offered to pick the furniture up myself from the Suwanee warehouse, since I live nearby, but was told that wasn't an option. I also reached out directly to NorthCape, the furniture manufacturer, hoping they could provide information or assistance. I left a message and also sent an email. Neither was returned. Unfortunately, that only added to my frustration because it seemed like no one at either company could explain what was happening with my furniture. The biggest issue wasn't simply a delayed order. It was the complete lack of communication, accountability, and a reliable customer-service process. I was repeatedly given information that turned out not to be accurate, with no way to reach someone who could take ownership of the problem. I ultimately canceled my order because I had completely lost confidence that the furniture would be delivered—or that anyone could even tell me when it would be. The furniture itself is beautiful, and I was genuinely excited to receive it, which makes this experience even more disappointing. But based on the missed delivery commitment, constantly changing information, and lack of meaningful support from both PatioHQ and NorthCape, I would never order from PatioHQ again and cannot recommend doing business with them.

Placing my custom order was easy and I actually received it relatively quickly. I agree that it is not made in the USA even if the company showcases themselves as a US based company. Nevertheless, the product is a good quality. However, they grossly missed the dimensions I requested. They are, at the very least, 2-3inches too long for my chair. I contacted support and they requested videos only. I sent photos as well to show the mistake. They replied that after careful review, they see the cushions to be the right size. Nothing could be further than the truth and I have very clear photos with a tape measure alongside it. I was told to place a new order, without them providing a way to make up for their mistake. I’ve requested further escalation at this point and may have to take it up with my credit card company if they cannot rectify their error.

3 months from order- yet to receive anything from our 4000$ order expect a few incorrect cushions. Yea it’s a borderline scam company been waiting nearly 4 months for delivery consistently lie about delivery, ignore calls/emails, and I can’t stress enough they will very comfortably lie about all details. Just don’t waste your time…. Please do not buy from them.

My cushions arrived after waiting for three weeks! They were custom made and I paid over $279.00 for four cushions. The measurements were wrong (too big) and the inside was cheap and horrible. NOT FOAM!!! They would not accept the return if custom made! DO NOT ORDER FROM THIS PLACE IT IS A RIP OFF AND COMES FROM OUT OF THE COUNTRY!!!!

My order arrived late and missing items. Their CS is non existent and when you call someone in India answers that knows nothing. The fact they advertise Made in the USA is a scam, it's made in India.