PatioHQReviews of patiohq.com

I spent over $400 on patio cushions that arrived stained, terribly under stuffed and extremely cheap looking. I have little sewing experience but could have done a much better job of making these myself. And don’t bother with trying to get help from customer service, they won’t respond. TAKE YOUR BUSINESS ELSEWHERE

I'm an interior designer. I chose this company specifically because it stated they could do a rush order and had good ship times, I even chatted with customer service PRIOR to be sure that was correct, and where the order was being made and shipped from, as I am well aware of industry standards on fabrication and shipping. BEWARE - they say their offices / production happen in the midwest USA, but they also produce in India and ship from there (so I know from experience this would significantly delay delivery time). So more than likely, they absolutely are making everything in India for cheaper and shipping from there, thus the delays. In early June, with their assurance my order could be done in the US and shipped on time for the rush I needed for a client project, I placed a fairly larger order (over $2k), paid a very high additional amount for rush production & rush shipping ($180+). It stated 2 week delivery. A day before it was DUE to be delivered, with no update received from the company, I had to go back and forth with customer service and was told "it was delayed". It took several more back and forth and complaints to get a refund for the additional rush I had paid (they did finally refund it after at first just being told "you will receive it, its just delayed"). At first it was only 2 weeks delayed, then I got another email a week later saying "due to backlog" it was delayed by another nearly 6 weeks. Current estimate for my order: end of July / early August, and now it will arrive in 2 separate shipment dates. That will be 2 MONTHS from date of order (if I get it then), for a rush job I specifically confirmed with customer service prior could be done within 2 weeks. Client was very upset, and it reflects poorly on us as designers. I do not yet know the quality, but as an Interior designer I depend upon honesty and transparency from companies. I have worked with many companies where delivery is 10-12 weeks or more, but it's known up front. Either this company lies to get your business, or there is a massive disconnect between their production teams, web site, and customer service. 8 - 10 weeks (if we ever get it) for a product when both customer service and web site said 2 weeks is not acceptable. Their web site and ads are glossy, but the product quality is yet to be determined. Just beware of significant issues with ship times and massive delays. Do not trust what they tell you on the web site or customer service. Due to this I will not be placing orders from them again, and its too bad because I do a lot of custom client orders every year and need a reliable, quality source.

The main think to know about this company is that it is based in India. Your order is being produced there and if you have any concerns you'll be speaking with customer service based there. I ordered cushions for an outdoor sectional for my mother. We had a party we wanted them for and ordered for delivery before then. The order came 10 days late and when it did come 1 seat cushion and 1 back cushion were missing out of 16 cushions ordered. The sectional is not useful with these missing pieces. I am now in process of trying to get that rectified and am coming up on a month after the original delivery date. Hard to comment on the quality of the cushions with this outstanding lag. The company never communicated with me (originally to tell me the order was delayed) or regarding replacements to keep me updated. I need to reach out to them each time.

I was told on the site my cushions would be delivered in 4 weeks I am now being told it will be over 8 weeks I needed the for a Family party. Not very happy now. The web site does not update delivery status !!!!

The information on an arrival date was wrong, when called the information of getting an email did not happen and neither did a phone call. The second call was the same information and still did not happen. I eventually received my cushions and I do like them. The company needs serious help with customer service.

It is taking me forever to receive my order. On their website it stated items ship within 5-10 days. It is now over 3 weeks since I placed this order. Now they are telling me that it won't be shipped for another six days. Very slow on production and delivery.

Unrealistic shipping date. When I called the day after the cushions were due to arrive I was told I'd hear back in 8 - 12 hours. I did not. Called again the next day and was told 3-5 more days of production time. Called again a week later and was told the order was held up in Quality control. Clearly a call center in India and no clear answers. I'll try again in another week and if I get the same kind of answer, I'll go through the difficult process of cancelling my custom order. Maybe the cushions will be great but I'm already frustrated with customer service so if there's an issue when they finally arrive, who knows how that will go.

Deceiving shipping time. After completing my order on April 19th, I was notified that it would arrive on May 5th. That day came and went. No update from the company. It was eventually shipped on May 9th, with the email still saying expected delivery of May 5th. I received no notification nor apology for the delay. The fabric on the back of one of the cushions have a bunch of loose threads sticking out of it, with the corners looking worn out. Does this company have a Quality Assurance department?