PatioHQReviews of patiohq.com

We placed a significant order for outdoor furniture cushions and were assured delivery by 6/5. We have guests arriving soon after. The cushions have not even been produced yet. These are apparently being made in India-and so overnighting is not an option. I’m livid, and wish I had checked this company’s reviews before ordering. Do NOT give them your money. UPDATE: 6/15/26–We still have not received our order, nor have we received any communication from the company besides the response here. The order status has not changed on their website, and says “in production.” with a delivery date of 6/15/26. I called customer service who said they were checking production. They then said it should ship by the end of the month. At this point I have no confidence in this company’s ability to fulfill their promises and have requested that my order be cancelled with a full refund. They stated my credit card would be refunded within 5-7 days. This was an approximately $3000 order. I will update again either when my credit card is credited or at the end of 7 days. UPDATE 6/19/26-I changed my rating from 1 to 3 stars because the refund from PatioHQ has posted to my account. The order issue has been frustrating and I wish it had been handled differently, But they did make it right financially. One star is no longer fair. I cannot rate the product, but the company responded with integrity.

Delivery was delayed and dates kept being promised by email that didn’t happen. There was never an explanation for the delay and after tracking the package found out it was shipping from India. Once I received the items the quality was very good.

Threads kept getting caught in the zipper so I turned the cover inside out. There were hundreds of threads some 12” long. I had to do the finishing work for your company and I was not happy. Very poor service!

I ordered 8 cushions for my chairs. Received 4. When I enquirer about tracking info for the remaining 4, customer service said they would email tracking info. That was 4 days ago.

The patio HQ website was easy and convenient to use. When I received my patio cushions within a reasonable time, three of them looked great, but two of them seem to be understuffed. And the last one is inconsistently stuffed. The color is great and the size is perfect.

I can’t really state how I feel about my experience because I have not heard back regarding my complaint.

Updated 4/7/26: PatioHQ representatives responded quickly after my 2/26 review was posted. Although we had to engage in a lot more correspondence to clarify my issue with the cushions, the company did attempt to make things right. I received a replacement set of cushions, which still were overstuffed (I think the production team didn't understand what the customer service rep and I discussed.) After a few more subsequent emails, the company gave me a partial refund, which I appreciated. Overall, I'm improving my rating to 3 stars because PatioHQ addressed my problem and the products are good quality. However, buyers should be aware that resulting orders may not be correct and will take time and effort to resolve. *****Original The cushions arrived early, and most were what I ordered and good quality. My issue is with the bench back cushions, overstuffed beyond the 2" ordered - at first customer service was responsive, but now it's been a week since I sent them photos and videos they requested, and I've heard nothing back. Phone contact and "live" chat is non-functional.

Love the online ordering portal, easy to use and the final product was good quality. Unfortunately the color fabric I chose was not the color I expected, and the rounded corners of the seat cushions do not align with my chairs. I wish there were more options for selecting shape of the cushion.