PatioHQReviews of patiohq.com

Response from PatioHQMay 29, 2026

Hello Michael, we are sorry for the inconvenience caused to you. Our team will contact you soon to address your concern and assist you further.

Response from PatioHQMay 28, 2026

Hi Bonnie, Thank you for your honest feedback. We sincerely apologize for the lack of timely updates and follow-through regarding the communication promised by our team. We’re glad to hear that you eventually received the cushions and are pleased with the product itself. Your comments regarding customer service are valuable and will be shared internally as we continue working to improve our customer experience. We truly appreciate your patience and support.

Response from PatioHQMay 27, 2026

Hi Kim, Thank you for your feedback! We're delighted to hear that you were pleased with the quality of the product and the quick turnaround time. We truly appreciate your support and look forward to serving you again in the future.

Response from PatioHQMay 27, 2026

Hi Sandy, Thank you for your wonderful feedback! We're delighted to hear that you had a seamless ordering experience and that the color, quality, and communication met your expectations. We're especially glad you enjoyed the unpacking experience and watching the cushion take shape. Your kind words truly mean a lot to us, and we look forward to serving you again in the future!

Response from PatioHQMay 26, 2026

Hi Pamela, Thank you for your feedback. We're pleased to hear that you were satisfied with the fabric quality, turnaround time, and shipping experience. We appreciate your comments regarding the waterfall edge finish. The final appearance can sometimes vary depending on the cushion thickness and overall construction, and your feedback is valuable as we continue to improve our products and processes. Thank you for choosing us for your custom cushions, and we hope to have the opportunity to serve you again in the future.

Response from PatioHQMay 26, 2026

We are sorry for the inconvenience caused to you. Unfortunately, we are unable to find the actual order details. Could you please email us at [email protected] with your order number and concern so we can verify the details and assist you further?

Response from PatioHQMay 26, 2026

Hi Yvonne, We sincerely apologize for the inconvenience and lack of follow-up regarding your refund. Please note that we have shared the refund transaction details with your registered email address for your reference. Kindly review your inbox (and spam/junk folder if necessary). If you require any further assistance, please let us know, and we will be happy to help.

Response from PatioHQMay 25, 2026

Hi Barbara, We sincerely apologize for the inconvenience and the lack of communication regarding your order status. As per the latest update, your order has now been canceled and a refund has been initiated to your original payment method. We truly regret the experience and appreciate your feedback. Please feel free to reach out if you need any further assistance.