PatioHQReviews of patiohq.com

Their stuff is not made in the USA as they advertise on their website and I have a FedEx tracking label that shows it came from India. They’re also crooks and they do everything in their power not to honor a customer service issue after the product is delivered. They make excuses ask for photos after photos and then more photos and then a video and then they still do nothing. These guys are crooks.

These people have completely disappeared on me. I ordered something on 5/17/26, and it still says on their website that it was to be delivered 6/1/26. It also says it's still "in production." I wrote an email--they never responded. I'm sitting on their chat platform right now and after prompting me for my order number, it requested a transfer 13 minutes ago and the chat has essentially gone dead. Stay away from this farce of a company. I expect I'm going to have to challenge the charge with my credit card company because it seems they will never fulfill the order. And now you can see that PatioHQ replied to this review. Since then I have written them at the email address provided in their reply and HAVENT HEARD A WORD BACK. I wonder if this is an actual business or just a total scam stealing my money.

HORRIBLE EXPERIENCE! DO NOT BUY!!! Ordered custom cushions in April 2026. I decided I needed to contact Patio HQ's customer service in May 2026, because it was long past the projected delivery date. The customer service rep. assured me that everything was okay and that the cushions would be delivered in a few days. Here it is, June 2026; still NO CUSHIONS. I called customer service just to find out that the material is "OUT OF STOCK." I then choose a different color in the same lot (which I do not favor). The customer service rep. assures me that it is in stock. Today I get a bill for an additional $17+ for choosing a different color. I wrote and told them that this fee was an insult. They never informed me that the preferred material/color was out of stock, etc. I would have been sitting and waiting if I did not call. Oh, btw, I also emailed with NO RESPONSE. TERRIBLE CUSTOMER SERVICE! I haven't received the product therefore I cannot comment on that. Patio HQ asking for an additional $17+ is very poor customer service.

I rarely leave negative reviews, but my experience with PatioHQ has been incredibly disappointing from start to finish. At the beginning of May, I ordered four custom Sunbrella cushions from PatioHQ because I was assured they would arrive no later than May 25th for a backyard graduation party. A week later, I placed a second order for ten dining chair cushions and paid a substantial additional fee for expedited processing and shipping, again based on a guaranteed delivery date of May 25th. The week before the expected delivery, I realized I hadn't received any updates on either order. After spending several hours on chats and phone calls, I was finally informed that there had been a production issue and that the cushions would not arrive on time. This was extremely frustrating because the primary reason I chose PatioHQ was their advertised production and delivery timeline. The representative acknowledged the issue and offered a credit because they failed to meet the promised delivery date and because I had paid extra for expedited service. Today, the first order of four cushions finally arrived, and unfortunately, the quality was even more disappointing than the delayed delivery. The cushions are poorly made: the zippers do not function properly, the dimensions are not the advertised 18" x 18", the sides vary noticeably in length, the stitching is inconsistent, and there are loose threads throughout with holes present. For a custom order costing over $800, the workmanship is unacceptable. The quality is so poor that it genuinely looks like a beginner sewing project rather than a professionally manufactured product. Based on my experience, I cannot recommend PatioHQ. While the company presents itself as U.S.-based, my order shipped from India, and unfortunately, the quality issues reflect that. Between the missed delivery promises, the expensive expedited fees, the lack of communication, and the substandard product quality, this has been one of the most disappointing online purchases I have made. I just want to return the pillows and get a full refund.

AVOID. I placed an order on May 13th and was quoted with a May 22nd ship date. It is now June 4th and not only have I still not received my order, but they have also failed to respond to both of my inquiries about it. Do not order from this company.

Received my cushion covers and one is torn in two places. Called customer service & they said someone would be contacting me ... no one has contacted me ! Need a resolution asap, considering how long it takes to receive the order. Please respond! Kim Olson

Ordered on April 13 for quick delivery. It is now June 2 and had not received an update. Called customer service and was told my order is still processing and will ship in 4-5 days. We will see. I would not order from this company again.

Ordered cushions on April for a May shipping date. It is June 2. Still no cushions. I have called several times. "We will expedite the order, expect an email in 48 hours" After they missed that deadline, they refunded the shipping from my order. Gave a new ship date. After they missed that shipping date, they claim to have refunded 10% off the price. Not processed as of yet. If the cushions are not shipped by the new-new-new date of June 8th, they said they would refund an additional 25%. I would love to praise the quality of the fabric, or the softness of the stuffing, but I don't have any actual cushions. Of course they are efficient at taking your money on the website. **UPDATE** I heard from PatioHQ promptly, asking me to email them. I did so, and they apologized again and assured me the shipment would depart June 9th. I assured them this would not be the case, and got a promise of an additional 25% off the order. I waited another week past the 9th, and STILL no email. I called this morning, and the new shipping date would have been JULY 11. When I explained that would not fit my timeline and requested the offered 25%, they denied they had made an offer of 25%, then put me on hold and hung up on me. After I called back, I asked for a refund, and they sent an email saying it would be two business days to process the refund. I will update again when/if the refund arrives. Not a serious company. Take your business elsewhere. They are excellent at processing your payment on their website.