PatioHQReviews of patiohq.com

I gave 4 stars because the chat line was never responded to. I sent 3 or 4 messages to the chat line and none were returned. I finally texted my salesman Kevin and he responded with the answer to my question right away. The cushions are fine and I have adjusted to the thickness of the back cushions.

At a local thrift shop I bought two vintage aluminum tube chairs - one of which was a rocker. They needed cushions. I found a local company to powder coat the chairs but I didn’t want to powder coat them until I found cushions to fit. I was unsure that the cushion suspension would hold up. The chairs needed custom cushions. I crossed my fingers and placed the order. They arrived today and are more than perfect. My two old vintage chairs are the most comfortable I own. I wish I could put them in the living room - all due to the amazingly comfortable replacement cushions and the fantastic customer service at Patio HQ. Tomorrow the chairs go directly to get powder coated in a color to match my née cushions. I can’t wait to spend an afternoon in them.

We received our order of four sets of cushions for our Jordan Brown sun porch chairs yesterday. They were perfect and actually much better than the originals. Now I am looking around trying to fine other pieces of furniture to improve upon. I will definitely use PHQ again. Soon!

Received exactly what we ordered 2 weeks sooner than expected!

I was advised to purchase the wrong cushions by NorthCape, whom I’ve been told owns patio HQ and now I am in a battle to get the right cushions or my money back. Updated: Ken at Patio HQ agree to reproduce my cushions, asked me for an additional $370 because the original cushions were produced too small and these were larger. I agreed to pay, because that’s what was fair. Bigger cushion, more money. Guess what? Second set of cushions were produced too large, despite me sending the dimensions to Ken a half a dozen times. How hard is it to produce a cushion when the specific dimensions are supplied to you? But WAIT…. THERES MORE! After acknowledging the goof up yet again, WE’RE ONTO ORDER THREEEEEE! I place the order with Ken, confirm dimensions again, then he goes dark on me for 3 weeks. When I reach out to find the status of my order, I am met with excuse after excuse as to why he hasn’t been in contact. He mentions to me that we will do the swap in one week, and that the cushions were being produced (that was a lie). Right after our text conversation I get an order confirmation in my email stating my order was received. As suspected the order wasn’t in production. ONE DAY before the swap is suppose to happen, I get a call from Ken. He proceeds to tell me he is a “wounded soldier” and was instructed by his boss that prior to producing my cushions they would need another $300. Mind you, I am already $1,081 in with this company who is fixing their THIRD mess up. After telling Ken I am not paying any more money, he adamantly demanded that I produce the name or the email of the person who initially told me what cushions to order on the initial order from MAY. He told me he is calling “bull s**t” on me and it’s MY FAULT the cushions were ordered incorrectly on the initial order. This company is very poorly run, and they pay ZERO attention to detail. Also, not so strong in the customer service category either. It’s a bad idea to tell a customer that your calling “bull s**t” on them when your company has produced the cushion order wrong NOT ONCE but TWICE. Especially when the “manager” Ken who personally assisted with the second order. I’d highly encourage people to think twice about doing business with this company AND ESPECIALLY Ken. Updated 8/14/21: Ken’s response to this review is almost laughable. I have text messages contradicting everything he has shared. The level of customer service of his company is clear, blame the customer. I woke up one morning and just decided to start ordering replacement cushions randomly, hoping they’d fit my set, sound logical, right? I googled NorthCape, who is the manufacturer of my set, spoke to a lady who shared a URL for their product catalog with me. Based on the pictures and dimensions of the cushions, she recommended a specific cushion. It was wrong. Ken acknowledged she was wrong and attempted to make it correct by re-manufacturing the cushions. He advised me the NorthCape team was wrong and that my set was a set produced for Macy’s. He then confirmed the dimensions with me AND PERSONALLY placed the order for me for the correct cushions. Only, HE ORDERED THE INCORRECT SIZE AGGGAAAAIN! I have spent $1,081.73 on cushions with Ken. NONE OF THEM HAVE BEEN CORRECT. So when he SO GENEROUSLY offered to let me keep the incorrect cushions, as he mentioned in his reply, of course I was upset. Ask yourself would pay $1,081.73 for something and be happy keeping it if it was incorrect? Again, I highly highly suggest not working with Ken. You can see in his response, he’s only interested in deflecting blame and pretending they bent over backwards to assist me. The only reason he offer to drive out and swap my cushions IS BECAUSE I DROVE TO PICK UP THE FIRST 2 SCREWED UP ORDERS! He’s a true gem.

Very high quality furniture and the color was really what was showing online. Cushions are very comfortable

Customer service is beyond 5 star 👍

Great customer service and the outdoor sectional cushions look great.