PatioHQReviews of patiohq.com

4.2745 reviews
Furniture Stores
1411 Enterprise Drive, Romeoville, Illinois

Write a review

Call Directions Website

PatioHQ

Write a review

About PatioHQ

Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.

PatioHQ (patiohq.com) has 745 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patiohq.com
Website: patiohq.com
Category: Furniture Stores
Location: Romeoville, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

PatioHQ reviews

745 approved reviews, newest moderated first

Kathrine G.
Jun 14, 2021
slow process
ordered 4/21/21 est delivery 5/11/21, actually received it 6/10/21
Response from PatioHQJun 14, 2021
Hi Kathrine, sorry about the length of time it took but it was out of our control as we are dealing with worldwide shipping logistic issues, unexpected raw material shortages, etc. from the Covid pandemic. Honestly, most suppliers are taking 2x longer and several have shut down and aren't delivering at all. By the way, how was the actual product that you received? Have a great summer!
Elizabeth T.
Jun 14, 2021
Ordering and Delivery
Ordering from Patio HQ is very easy and you are given the option to pick fabric color for furniture. Delivery is great, logistics company calls and unloads boxes off pallet before leaving.
Response from PatioHQJun 14, 2021
Hi Elizabeth, thank you for the great review and we are happy that you're happy! Enjoy your summer!
Jocelyn C.
Jun 12, 2021
Excellent product and excellent customer service, delayed delivery
Excellent product and excellent customer service by Ken. He always answer my inquiries and calls. But very discouraged by the length of time from April till the Start of June to get my product. I know there were delays due to Covid but this was an extended amount of time.
Response from PatioHQJun 12, 2021
Hi Jocelyn, happy to hear you're happy with the product. Sorry again for the length of time it took but it was out of our control, we are dealing with worldwide shipping logistic issues, raw material shortages, etc. Honestly, most suppliers are taking 2x longer and several have shut down and aren't delivering at all. Have a great summer!
Cynthia K.
Jun 12, 2021
They are so well made & fit perfectlycustom Sunbrella cushions
They are so well made & fit perfectly! Couldn’t be happier! So glad I found your company!
Response from PatioHQJun 12, 2021
Hi Cynthia, thank you so much for the review and enjoy your summer!
K N.
Jun 10, 2021
Replacement Cushions
I ordered replacement cushions for outdoor patio furniture from this company. I had lots of questions since it is quite the investment price wise. Jeff answered all of my questions in a very timely manner and he even sent me the direct links to my particular patio furniture cushions, which was very helpful not to have to navigate the site on my own. He even helped match the color I needed and it is a perfect match. The cushions look amazing on the patio, which is my happy place to get away from everything :) Thanks Jeff.
Response from PatioHQJun 10, 2021
Hi K, thank you for the amazing review! Have an awesome summer!
Becky Campbell I.
Jun 6, 2021
HIGHLY Recommended!
The Sunbrella linen sesame dining chair cushions were a great price and arrived within the week ordered! A quality product, prompt communication, and great service provided a great experience with this company.
Response from PatioHQJun 8, 2021
Hi Becky, happy we were able to make you happy! Have a wonderful summer!
Margaret O.
Jun 5, 2021
PatioHQ has great customer service.
PatioHq’s customer service is extraordinary. Its representatives walk customers through every step of the process, even alerting customers to early shipment possibilities. They are knowledgeable about the product lines and take care to ensure that customers get exactly what they want. Beyond their product expertise, they’re also friendly and responsive.
Response from PatioHQJun 8, 2021
Hi Margaret, thank you very much for the nice review and we are happy to have you as a customer. Enjoy your summer!
David G.
Jun 2, 2021
Delivery very delayed—items still…
Delivery delayed—items still haven’t arrived, so of course can’t rate product. Shipper called me today.
Response from PatioHQJun 2, 2021
This order was placed on 4/11 and shipped from our Illinois warehouse on 5/26, arrived in Maryland at the terminal on 5/27 right before the Memorial Day holiday. It takes a few days for the freight carrier to unload the product, put it in their queue and contact the customer. The Covid-19 pandemic has created delays for raw materials, labor shortages and record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide. Yet, we still shipped this within two weeks after the estimated shipping date, communicated that to them throughout and they still find the need to send a negative comment even after we communicated with the customer about this two days ago stating that we would personally handle this for them and that they would have their beautiful new high back chairs this week???? Wow, sorry. Follow-up to their delivery: Shipment Status Location Date Time DELIVERED; MD 06/04/2021 02:39 PM Trailer Departed MD 06/04/2021 09:43 AM Freight Unloaded MD 05/27/2021 11:00 AM Trailer Arrived Parcel Delivery Service 05/27/2021 10:00 AM Trailer Departed For MD In Transit 05/26/2021 02:40 PM Loaded On Trailer 05/26/2021 01:11 PM Linehaul Estimated Departure IL 05/26/2021 12:00 PM Freight Unloaded IL 05/26/2021 08:36 AM Pickup Request Received Customer Care Center 05/26/2021 00:12 AM Picked Up IL 05/26/2021 00:00 AM

PatioHQReviews of patiohq.com

About PatioHQ

About these reviews

More in Furniture Stores, Illinois

Ponoma

Quality Sleep Shop

My Green Mattress

Pentwater Cabinetry

PatioHQReviews of patiohq.com

PatioHQ reviews

slow process

Ordering and Delivery

Excellent product and excellent customer service, delayed delivery

They are so well made & fit perfectlycustom Sunbrella cushions

Replacement Cushions

HIGHLY Recommended!

PatioHQ has great customer service.

Delivery very delayed—items still…

About PatioHQ

About these reviews

More in Furniture Stores, Illinois

Ponoma

Quality Sleep Shop

My Green Mattress

Pentwater Cabinetry

PatioHQ reviews

slow process

Ordering and Delivery

Excellent product and excellent customer service, delayed delivery

They are so well made & fit perfectlycustom Sunbrella cushions

Replacement Cushions

HIGHLY Recommended!

PatioHQ has great customer service.

Delivery very delayed—items still…