I didn’t think I would get this item as it was long since cancelled because of the back order. It was an extremely kind gesture to send it anyway. It was a gift to my brother and he smiled ear to ear. It’s well crafted, worth the wait and an eye catching piece.
Response from Park CandyJan 20, 2025
Hi Ally,
Thank you so much for your thoughtful review! We’re so happy to hear that the item brought a big smile to your brother’s face—that makes it all worthwhile. 😊
We’re glad you love the craftsmanship and appreciate your patience while waiting for it. It means a lot to us that you took the time to share your experience, and we’re thrilled it was worth the wait.
If there’s ever anything we can do for you, don’t hesitate to reach out at [email protected]. Thank you for your support!
CB
Cassandra B.
Worth the wait 🫡
Creative, great color scheme, sturdy. I plan to use them as keychains. I believe it was worth the delay. I even ended up ordering a second pair of bottle openers while having to wait for the first order I bought, a 2024 February preorder. I did not get either of the orders until December but I’m going to order more! If you’re expecting them right away, you may be displeased. I was upset at first, and a couple times through out. But they responded to my customer service emails quite fast. Given they only had so much information. They seemed genuine and kept giving me an option to get a refund. It seemed to be just a few unfortunate situations hitting them all at once. I hope the company gets a more reliable creator. Maybe it’s because it’s “made in China” and there’s a lot of regulations, etc. They definitely have an advantage. No one else makes these!
Response from Park CandyJan 20, 2025
Hi Cassandra,
Thank you so much for your thoughtful and kind review! We’re thrilled to hear you love the creativity, colors, and sturdiness of the bottle openers. Using them as keychains is such a fun idea!
We truly appreciate your patience and understanding throughout the delays. While it’s not the experience we aim to provide, we’re so grateful for your support and for recognizing our efforts to keep you informed and offer options along the way. We’re actively working to improve our production process, and your feedback motivates us to do better.
Thank you again for your support and for choosing our unique designs—we can’t wait to create more magic for you! If you ever need anything, feel free to reach out at [email protected].
CA
catcat
Over 90 day wait/ bag is not vibrant
Ordered September 2nd (not listed as on backorder) sent emails to find status, told it wss on backorder. No answer on why they kept putting it on sale & emails when they can't fill my order. Due to weather in Florida, I was understanding on 30 & 60 day late but as we entered 90 days with ZERO CONTACT, I emailed again. After that email, I received a shipping notice, then 12hrs later I received an email stating there was quality concerns so no update on shipping date. I emailed again saying it was shipped and I see the bag is now $40 instead of $59 and their customer service only replied that yes it shipped. I have bought from them before and it's been ok...this was a deal breaker.
The bag colors are muted. Not UP ish or wow but fine for disney bounding. Just really felt like my order was a hassle and I was bothering them during the over 90 days. If they hadn't been sending emails constantly to buy from them or about their sales, it might not have been such an annoying wait.
Order if it's not time sensitive, but check with credit card company because I pay my bill off monthly and some companies have time limits on complaints
Response from Park CandyJan 20, 2025
Hi Catcat,
Thank you for your feedback and for sharing your experience. We’re very sorry to hear about the delays and how it impacted your experience with us. We understand how frustrating the wait must have been, and we regret that our communication during that time didn’t meet your expectations.
Regarding your bag, we’re sorry it didn’t meet the vibrancy you were hoping for. If you’re unsatisfied with your purchase, we’re always happy to provide an exchange or arrange a return with a refund. Please feel free to reach out to us at [email protected], and we’d be glad to assist further.
We’re grateful for your previous support and for giving us the opportunity to improve. Your feedback is invaluable as we continue working to make things right for our customers.
Thank you again for your understanding and for sharing your thoughts.
KV
Kelli Van V.
The product itself is awesome and…
The product itself is awesome and should get 5 stars. The customer service is why I probably won't purchase from here again. I understand that this is a small business, however, waiting for over a year for my order is insane. When I originally ordered, it was supposed to ship out the next month, cool, great, no biggie. Then it got pushed back because of production issues. Again, understandable, some things are beyond our control. Then it got pushed again...and again...and again. And the only reason I would know about these issues was if I went and investigated on my own or emailed customer service directly. Only to get the same response with each email "We are a small business, thank you for your patience". Finally, I asked if I would ever receive my order and then it magically shipped. I don't know if my order went by the wayside or if this is how they do business for everything, but you shouldn't be continuing to take orders when you can't even fill the ones you took over a year ago. As cute as their products are, I don't see them staying in business if this is how they handle things. However, I truly hope that this was an isolated incident.
Response from Park CandyJan 20, 2025
Hi Kelli,
Thank you for taking the time to share your thoughts and for your kind words about our product—we’re so glad you loved it!
We’re truly sorry for the long wait and the frustration caused by the lack of proactive communication. You’re absolutely right—waiting over a year for an order is far from ideal, and we deeply regret how this affected your experience.
As a small business, we sometimes face unexpected production delays, but that’s no excuse for the communication gaps you experienced. Your feedback is incredibly valuable, and we’re actively working to improve how we handle delays and updates, as well as ensuring all orders are fulfilled in a timely manner.
We truly hope to restore your trust in us, and we appreciate your patience and understanding as we strive to do better. If there’s anything more we can do to help, please don’t hesitate to reach out at [email protected].
Thank you again for your honesty and support—it means a lot to us.
KA
Kay
Item is Awesome, Shipping Not So Much
Item arrived yesterday exactly as described and so cute! As much as I love the piece that I ordered, I would never order from this company again. I understand that the items take time to be made, and that this was a pre-order. However, I ordered it at the end of March and at the time of ordering the estimate to receive it was sometime in late July. I didn’t actually get the item until the first week of December. That is a ridiculously long amount of time to wait without communication from the seller. The company never provides updates on your item as far as if there are delays or changes to the estimated wait time. In my case, I checked back on the listing just to see that they were still accepting orders with later wait times which felt a little suspicious. Kind of feels like you sent your money into the void. I had to email the company twice just to figure out if there were updates to the arrival time or if my order was still being processed. Not a super great feeling and not something that I want to do again. I’d hate to order something and have it never arrive, but forget about it because I ordered it nine months ago. Otherwise if that doesn't bother you, go crazy! The shop has some cool items.
Response from Park CandyJan 20, 2025
Hi Kay,
Thank you for your feedback and for sharing your experience with us. We’re thrilled to hear you love the item—it means so much to us that you’re happy with the quality and design!
We’re truly sorry for the extended wait and the lack of proactive updates during the preorder process. We understand how frustrating it can be to feel like you’re left in the dark, and your concerns about communication are completely valid. We’re actively working to improve our processes so that delays and updates are communicated more effectively in the future.
We appreciate your patience and your support, and we’re grateful for your feedback as it helps us grow. If you ever have questions or concerns, please don’t hesitate to reach out to us at [email protected]—we’re always happy to assist.
Thank you again for your honesty and for giving us the opportunity to improve!
CF
Courtney F.
Loving My New Drink Me Bottle Opener/Magnet!😍
Absolutely love my new Alice in Wonderland bottle opener/magnet! Such a fun design and the quality is great!
Response from Park CandyJan 20, 2025
Hi Courtney,
Thank you so much for your kind review! We’re thrilled to hear you’re loving your new Wonderland bottle opener/magnet. 🥰 The design is so fun, and we’re glad it’s bringing a little extra magic to your day!
If there’s ever anything else you need, feel free to reach out at [email protected]. Thanks again for your support!
ZM
Zariah M.
Alright so I have a mixed review
Alright so I have a mixed review. The product is beautiful and very well made I love it. But I ordered it back in like October of 2023 as a pre order for January of 2024 and didn’t receive it until today December 4th 2024. I’m glad I received it but I don’t feel I received any update emails unless I emailed customer support. That being said customer support was very helpful and informative!
Response from Park CandyJan 20, 2025
Hi Zariah,
Thank you for sharing your thoughts and for your kind words about the product’s quality—we’re so happy to hear you love it!
We’re deeply sorry for the long delay in receiving your order and for the lack of proactive updates during the wait. We understand how frustrating that must have been. While we’re glad you found our customer support team helpful and informative, we know we can do better with keeping you updated without requiring you to reach out first.
Your feedback is incredibly valuable, and we’re actively working to improve our communication and streamline our preorder process. If you ever have questions or concerns, please don’t hesitate to reach out to us at [email protected]—we’re always happy to help!
Thank you again for your patience and support!
KE
Kelsey
Received 10 months late
Took nearly 10 months to receive my item. Ordered in February as part of a March pre-order. Received in December. Not trusting to order from this brand again, unfortunately. Great quality items, but poor responses and LONG waits.
Response from Park CandyJan 20, 2025
Hi Kelsey,
Thank you for your feedback and for acknowledging the quality of our items. We’re truly sorry for the extended delay you experienced and understand how frustrating the long wait and communication gaps must have been.
As a small business, unforeseen challenges with production timelines can sometimes arise, and we deeply regret that this affected your order. Your trust is incredibly important to us, and we’re actively working to improve our processes and communication to prevent delays like this in the future.
If there’s anything we can do to make this right, please don’t hesitate to reach out to us at [email protected]. We truly appreciate your feedback and hope to have the chance to restore your confidence in us.
