Park CandyReviews of parkcandy.com

I pre-ordered the Master Gracey bag in early 2023 with an expected arrival date of late summer. I was hoping to give it to my wife in late 2023 as a birthday gift. As months went on I began trying to contact the company for updates, but would get either no response or a robot chat reply which was never helpful. I was incredibly disappointed with the lack of updates as well as the lack of response to my inquiries. I spent money on a product with an estimated arrival date, and didn’t get the product for almost a year and a half. There was never any compensation for the delay and I didn’t feel as though the couples of times I got in contact with a real support person that they were very empathetic. I adored this company, but won’t be giving them my business anymore after this experience.

Just a lack of communication was disheartening. I would request updates on my order via chat and email with no response. I understood to an extent about the pre-orders, but there was no mention of delays regarding the blankets, and I just never received mine. But the major delay with the pre-orders was insane. I ordered in FEBRUARY for an initial projected time of May and then to see they'd be shipped with the later pre-orders in AUGUST?? I just think there should have been more of an explanation.

We ordered the DJ Rex matching skirt and button up shirt for my wife and I. They arrived in a timely manner and the quality of the items was better than expected.

The back pack itself is beautiful and I can't wait to use it at the parks. But it was a pre order said to ship out in May. May came and went with no communication or update on my order. Having had a similar issue back before COVID of preordering something and not getting my items for nearly 2 years and then needing to exchange a size and them not have it, this concerned me. I emailed and got a response that seemed very broad and not concerned with my concerns. However, I finally received the item and, as I said it is lovely. If they cannot fulfill preorders at the time they say on their site they shouldn't specify, or better yet over shoot the date and get the item to the customer before they expect it. That would have changed this experience stars to 5.

Lack of communication about the pre-order ETA was frustrating. I understand things happen with the warehouse but there should have been pro-active communication especially once the item went live and we were two months after the promised time of the pre-order with no word of update. I love to support a small business but this makes me hesitate to order again. Hopefully things have improved.

The lack of communication is becoming frustrating to say the least. I, like many people are frustrated with this situation as I am sure your team is too, but not responding to a customers emails or communications is not acceptable for a business. I have been very patient and understanding with your company’s unfortunate issue with the purses, but it has been a year plus now that purse orders are delayed. In my opinion, when the issue arose with your previous manufacturer and you decided to hire a new one and start over, peoples orders should have been refunded and new orders halted until production is up and running smoothly. I am a small business owner as well, I get that things out of your control can happen, but leaving orders open for a year, not responding to customers emails or messages is not professional or fair to the customers that keep your business open. I have emailed your team 4 times trying to cancel orders over the last 6 months and NEVER got a response.

Severe lack of communication. Same email response no matter what the questions were and no updates. Took over a year and leaving multiple comments on social media to get response.

1 star because I at least finally got the product. Customer service is horrible horrible horrible, and I wouldn't recommend purchasing ANYTHING from this company without being willing to wait 12+ months for the product. Buyers beware!!!