Park CandyAttraction and pop-culture themed apparel, accessories, and nostalgia delivered right to your front door!
Park Candy (parkcandy.com) has 142 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Claim this listingClothing & Underwear · Ruskin, Florida
Excellent
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Excellent
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142 approved reviews, newest moderated first
critk B.
terrible company.
Response from Park CandyMar 19, 2025
Hi there, We’re sorry to hear you feel this way. However, we couldn’t find any record of an order or interaction under this name. If you’ve had an issue with a purchase or experience, we’d love the opportunity to make it right. Please feel free to reach out to us at [email protected] so we can assist you. Best, The Park Candy Team
Andrew P D.
I never received my product.
Response from Park CandyJan 20, 2025
Hi Andrew, We’re sorry to hear about the trouble with your order! According to our records, your item was shipped and marked as delivered, but we understand how frustrating it can be if something still feels unresolved. We’ve already reached out to you to assist further and are awaiting your reply. If you need anything else, please don’t hesitate to contact us at [email protected]. We’re here to help!
Gerald M.
Great shop!
Response from Park CandyJan 20, 2025
Hi Gerald, Thank you so much for the kind words and the 5-star review! We’re thrilled to hear you think we’re a great shop—it means the world to us. 💖 We can’t wait to serve you again soon! If you ever need anything, feel free to reach out at [email protected].
D.J. H.
Ordered an item that was supposed to ship in December. It never did so I've been trying to cancel my order but they do not reply to emails so they just have my money and I can't seem to get it back. Scam.
Response from Park CandyJan 20, 2025
Hi D.J., We’re truly sorry to hear about your experience and the frustration it caused. We want to assure you that your order was canceled and fully refunded on January 15th. If you haven’t seen the refund confirmation or have any additional concerns, please don’t hesitate to contact us at [email protected]. We’re committed to improving and making sure all of our customers feel taken care of. Thank you for your feedback.
S M.
Never shipped the order and doesn't respond to emails. Had to cancel through our credit card.
Response from Park CandyJan 20, 2025
Hi S.J., We’re very sorry to hear about your experience and any inconvenience caused. We want to assure you that we’ve responded to all emails and messages as of January 20, 2025, and have addressed all chargebacks and refunds appropriately. We recently underwent changes in our customer service department, which unfortunately caused some delays in response times, and we deeply regret how this may have impacted you. If you still have unresolved concerns, please don’t hesitate to reach out to us at [email protected] so we can assist further. Thank you for your feedback—it helps us do better.
Em O.
The product is great! The packaging is fun! However, I placed my order for this on 12/16/23 and only just received it within a month from writing this review. I ordered this product knowing it was on back order, but I was told I would receive it by July, 2024. After not receiving the product, I reached out more than once to find out what was going on. It was hard to find out how to contact anyone about orders. Customer service was not good to the point that I'm not even sure I was in contact with a human being ever. I wasn't able to determine when my product was arriving. I was beginning to think I was being scammed when I got the email, out of nowhere, my product was coming.
Response from Park CandyJan 20, 2025
Hi Em, Thank you for your feedback and for sharing your experience with us. We’re thrilled to hear you loved the product and packaging, but we’re truly sorry for the delays and the lack of clear communication during the process. We did experience a change of hands in our customer service department, which unfortunately impacted response times and the level of support we could provide. We’re actively working to improve this and ensure smoother communication moving forward. Your feedback is incredibly valuable, and we’re committed to making things better. If you ever have concerns or need assistance in the future, please don’t hesitate to contact us directly at [email protected]. Thank you again for your patience and for giving us a chance to improve.
DONNELLE
EDIT: Have received a response from the company saying they were transparent about all the delays. I literally have all the emails, folks, “next month” four times is not transparency. You know if something is not delivering “next month” unless your production facility was passing you the same lie (in which case, why not throw them under the bus instead of passing the lie to me?) Take accountability, please. ……………. Getting this off the bat, the product (their bottle opener collection) is great. 5 stars on the quality. Beautifully designed and executed, very clever, great gift. But when I ordered in November 2023, they told me it was a pre-order to deliver in February 2024. Fine, but then Feb came and went, I checked in in April, they told me it'd deliver next month. May came and went, I checked in in July, they told me next month. Checked in again, they told me next month. I checked in 4 different times and they always offered to refund my purchase, but why the lies of when it would be done? Why did it take a full year to produce a bottle opener? Needed way more transparency here. It ended up delivering early December 2024 as a very, very, VERY late birthday gift for my Brother In Law. I may have asked for the refund many months ago if they hadn't kept stringing me along with the lies of when it would be done.
Response from Park CandyJan 20, 2025
Hi Donnelle, Thank you for your feedback and for sharing your experience with us. We’re so glad to hear you loved the bottle opener collection—it means a lot to us that you appreciate the quality and design! We’re truly sorry for the delays and any frustration caused by the timeline changes. As a small business, we sometimes face challenges with our manufacturing partners, and our customer service team does their best to provide the most up-to-date information available to them at the time. EDIT: Regarding your edited response, we understand how frustrating it is to receive changing timelines, and we apologize that this led to a lack of clarity. Our customer service team was providing the information available to them as they worked to stay transparent with customers. We take full accountability for how these updates were communicated and are working to improve both the accuracy of updates and how we convey them to our customers. We understand how disappointing it is when an item takes longer than expected, especially when it’s a gift. Your feedback is incredibly valuable, and we’ll continue to work hard to improve our processes and communication moving forward. If there’s anything else we can do for you, please don’t hesitate to reach out at [email protected]. Thank you for your patience and for supporting our small business—we truly appreciate it!
Angie I.
The products are wonderful! Great quality and beautiful. So cute and I can’t wait to gift them. The reason I am giving it four stars is because shipping took forever. I preordered three bottle openers in February and was told they would ship in July. I only just received them in December.
Response from Park CandyJan 20, 2025
Hi Angie, Thank you so much for your kind words about our products! We’re thrilled to hear you loved the quality and design, and we’re so glad you’re excited to gift them. We also want to sincerely thank you for your patience. These bottle openers were made to order, and while the manufacturing process took much longer than anticipated, we’re grateful for your understanding during the wait. If you ever have any questions or concerns in the future, feel free to reach out at [email protected]. Thank you again for your support—we truly appreciate it!