Park CandyReviews of parkcandy.com

The material on the dress was gorgeous but unfortunately it didn’t fit at all on the top and the zipper was all bunched up. Returned it

Lack of customer service and relying too much on AI bots is not a good way to run a business. I tried to inquire about a different color for the shirt I ordered so that I could exchange and ended up having to complete a return instead. Due to lack of customer service would make me not suggest this service to anyone else.

The product is great! The packaging is fun! However, I placed my order for this on 12/16/23 and only just received it within a month from writing this review. I ordered this product knowing it was on back order, but I was told I would receive it by July, 2024. After not receiving the product, I reached out more than once to find out what was going on. It was hard to find out how to contact anyone about orders. Customer service was not good to the point that I'm not even sure I was in contact with a human being ever. I wasn't able to determine when my product was arriving. I was beginning to think I was being scammed when I got the email, out of nowhere, my product was coming.

The product itself is awesome and should get 5 stars. The customer service is why I probably won't purchase from here again. I understand that this is a small business, however, waiting for over a year for my order is insane. When I originally ordered, it was supposed to ship out the next month, cool, great, no biggie. Then it got pushed back because of production issues. Again, understandable, some things are beyond our control. Then it got pushed again...and again...and again. And the only reason I would know about these issues was if I went and investigated on my own or emailed customer service directly. Only to get the same response with each email "We are a small business, thank you for your patience". Finally, I asked if I would ever receive my order and then it magically shipped. I don't know if my order went by the wayside or if this is how they do business for everything, but you shouldn't be continuing to take orders when you can't even fill the ones you took over a year ago. As cute as their products are, I don't see them staying in business if this is how they handle things. However, I truly hope that this was an isolated incident.

Item arrived yesterday exactly as described and so cute! As much as I love the piece that I ordered, I would never order from this company again. I understand that the items take time to be made, and that this was a pre-order. However, I ordered it at the end of March and at the time of ordering the estimate to receive it was sometime in late July. I didn’t actually get the item until the first week of December. That is a ridiculously long amount of time to wait without communication from the seller. The company never provides updates on your item as far as if there are delays or changes to the estimated wait time. In my case, I checked back on the listing just to see that they were still accepting orders with later wait times which felt a little suspicious. Kind of feels like you sent your money into the void. I had to email the company twice just to figure out if there were updates to the arrival time or if my order was still being processed. Not a super great feeling and not something that I want to do again. I’d hate to order something and have it never arrive, but forget about it because I ordered it nine months ago. Otherwise if that doesn't bother you, go crazy! The shop has some cool items.

Alright so I have a mixed review. The product is beautiful and very well made I love it. But I ordered it back in like October of 2023 as a pre order for January of 2024 and didn’t receive it until today December 4th 2024. I’m glad I received it but I don’t feel I received any update emails unless I emailed customer support. That being said customer support was very helpful and informative!

15 months AND one replacement bag later I can finally say this llama bag is so cute! My experience with the company was not. I'm giving 3 stars for the prior crappy customer service I was given when originally asking for a refund/cancelation last year in 2023. Contacting them recently about the damaged bag I received went much smoother. I received the replacement in a week! So fast! Very unexpected honestly. ..if they could have gotten me my original order in a timely manner and sent me a better product to start, this rating would be higher...much higher because it's a cute ass bag. But from my experience their customer service leaves much to be desired. 🥺

Just a lack of communication was disheartening. I would request updates on my order via chat and email with no response. I understood to an extent about the pre-orders, but there was no mention of delays regarding the blankets, and I just never received mine. But the major delay with the pre-orders was insane. I ordered in FEBRUARY for an initial projected time of May and then to see they'd be shipped with the later pre-orders in AUGUST?? I just think there should have been more of an explanation.