Paradise FibersReviews of paradisefibers.com

I have been a loyal customer for several years. Service was always very prompt, courteous and a pleasure to order from. They were the best store I ever dealt with. Starting this past Fall communication went in the toilet, orders took forever to ship and emails without response. Time for online chat averages hold times of an hour if they are even on line. Emails take weeks to get a response. If your item is back-ordered or there is an issue with it you have to call them to find out. Fiber club quality dropped so that average box contents worth were 18-25$ where it used to rock before. Last straw was recently opened bags of fiber ordered at Christmas to find every bag was short an ounce or two. Think they need to get a new scale, if I order and pay for 16 ounces I expect 16 ounces not 14 (my scale is highly accurate and this was never an issue prior to the Fall always was at or over the amount I ordered). Good luck to them, they are going to need it if they plan on staying in business long term. At this rate, they will crash and burn which is quite sad. Edited to respond to post by PF. When I realized I was short I did call (once) and I did email (twice). Did not receive any response but now since my review is standing publicly and this is now months later I get one? It's a little too late for that. Besides, why do you even acknowledge this after you flagged my review as a not confirmed purchaser simply because it is negative and make me jump through hoops to get it reinstated? Why would I even take a chance with this company again given all that I laid out?

I have shopped at Paradise for years now and have LOVED it...the selection, the prices, the deals, the shipping rates, the points, but the most important thing to me was the absoultely over the top customer service. I don't know what has happened in the last few months, but I once woud have given Paradise a five star review so I am quite sad to be giving them a one. My last few orders have had little to no communication, and I finally cancelled my latest since it hadn't even shipped after a week. I hope someday to find that Paradise is again Paradise not one of Dante's levels of Inferno! But until then, I will do my shopping elsewhere. Thanks for the good years, and I hope you get things sorted out!

To ridiculously slow. My orders used to get all the way to Texas in 2 days. Now an order I placed on the 4th is still not here 10 days later. Editing --When I placed this review, it was generated following my most recent yarn club transaction I believe, but I was waiting for the yarn order that took 13 days. It wasn't sent until 6 days after it was paid for. Regarding the yarn club transaction, an important part of the yarn club buying experience is posting on their Ravelry board and earning points, and the sharing of your projects with others. Unfortunately, even polite disagreements with the new management will get you banned from their board, which makes participation in yarn club quite unworkable. I would not have disagreed publicly with the new management if the new management would have responded to my private messages, but after waiting 3 days for that I gave up. The ban was the only response I was ever given. It was an amazing way to be treated as a customer. Eta- my ravelry message was to PF management's account and I voice my doubts that it was unread. It was just implied that I must have been rude or harassed 'real customers,' everyone on the Ravelry board knows this is untrue. (An implied lie.) I have proved to trustpilot that I am (was) a real customer, which I never should have had to do, and every customer who was lied on by having reviews flagged for proof of purchase deserves an apology.

This place has terrible customer service. Back in December I ordered yarn online when they had a buy three get one free special, but only three skeins were delivered. No one ever contacted me to tell me that the fourth one wasn't available and it was still listed as being available on the website. After weeks of hearing nothing, I finally called. Turns our they didn't have it in stock and they had contacted the yarn company to obtain more. Why wouldn't someone reach out to me to tell me that's what was going on? Then it turned out that the yarn color was discontinued! I had to purchase it from a different company. They did give me a $20 credit and a free shipping code, but I still had to buy the yarn from a different. Then I used the free shipping code last week (February 4) and I still don't have the yarn (Feb. 11), even though I used the free expedited shipping code. After hearing nothing for five days, I contacted the company by both phone and via email and I still have no explanation as to where my yarn is and why my shipment wasn't expedited. This is ridiculous!

Paradise Fibers has lost my support. Being from Spokane I visited Paradise Fibers often and had the opportunity to take classes at the store. The way they have treated their employees in the last few months has made me see that they no longer are deserving of my business. Until a new store opens up in Spokane, all my business will go towards online retailers.

I am becoming more and more disappointed in Paradise Fibers since all the staff changes. Travis, Sara, and all the other staff members who have recently been sued, fired and pushed out are the ones who made the store great. You've always had a great selection and customer service and I've never thought twice about shopping in your store. Now, your customer service sucks and I will go out of my way to shop elsewhere. I've been so disappointed in your website (stating quantities that are false) and whoever it is who packed my most recent order. I ordered two skeins of the same yarn and I couldn't believe how poorly matched they were, which is just another example of the previous great customer service going down the toilet. Get with the program before you loose all your customers.

I love knitting and always need good material. I found this website and the quality of this yarn and needles is superb.

I have purchased well over $1000 worth of product from this company over the past twelve months and cannot believe the deterioration in customer service. They advertise that orders ship within 24 hours and that there is 3 day delivery to any state--not the case lately. For each of the past two orders I have had to call to initiate any movement toward getting the orders shipped. Very disappointing as I always try to support small family businesses.