Paradise FibersReviews of paradisefibers.com

Great customer service! Fast shipping!

Just a warning. paradisefibersshop.com is a bogus website. My order has not yet been received. They have sent me no tracking information despite repeated emails. paradisefibers.com. (please note the different url) on the other hand have been extremely helpful.

People have complained about rigid heddle orders. However some of the problem is that Ashford products have to come via Ashford. So yes it took about a month to get my rigid heddle reeds but that was hardly the fault of Paradise Fibers. And when there was an error it was taken care of immediately. It's important to remember things happen and Paradise Fibers is a responsive retailer and in my case worked to fix problems that came up. Last thing. I'm very fond of Ashford products but one needs to be a bit patient when ordering items.

Bought some yarn and dye for my mother for her birthday. I don't much about this subject, but i contacted their customer service department and the explain everything to me. fast delivery and my mom was happy to add more yarn to her art supplies.

They are so easy to work with and so knowledgeable and helpful. Highly recommend!!!

super amazing service, excellent selection specialty natural dye supplies, easy secure check out and lightning fast delivery THANKS

I've been ordering fiber from PF for over a decade. I have not once had a problem with my orders. When I have had questions about different fibers, the store staff has investigated different types of fiber -- often with me on the phone -- and provided excellent advice. They have been very generous with answering questions about spinning wheels. And a problem with the fiber of the month club registration was addressed and fixed within 24 hours. It was a technical problem. I hope PF has a long-term business plan to keep us fiber enthusiasts supplied with fiber and tools for many years to come.

I've always had customer service that goes above and beyond here. If they make a mistake, they don't haggle with me about it, they resolve it quickly, politely, and, quite frankly, better than any other customer service rep I've spoken to (bar none! and I've spoken to *many* good reps). For example: I placed an order on 8/8, I received the wrong yarn today (8/10). I contacted them over chat, the customer service rep immediately apologized, and shipped out my correct order today via priority mail.