Paradise FibersReviews of paradisefibers.com

I also ordered the rigid heddle loom stand in January, had my money taken out the day I ordered it and received the same email about a price increase. Customer service replied they were following their company "rules". I will never do business with this company again. Buyer beware.

Ordered a rigid heddle loom stand on January 13th that was advertised for $93. Today, February 26th received an email that they had made a mistake in pricing. They refused to honor their advertisement and refunded my money. So, not only did I wait a month and a half for a product that was supposed to ship at the beginning if February but they also had use of my money for over a month (yes, they pulled it out of my account immediately). If I could give no stars I would. Be very wary of ordering anything from this company. I got the runaround for weeks when I would attempt to check on this order. Consumers beware!

This was the 5th order since summer that I have had problems with. I had to contact customer service 5 days after placing the order to see when it would be shipped even though the website said it was in stock & my account was charged the day I ordered. Never received the promised email with tracking info. Why do I have to contact customer service to initiate packing & shipping of my order? I shouldn't have to. 5 messed up orders since summer is 4 too many. This was my last order from Paradise.

On March 2, 2015 I placed an order for 11 skeins of Katia Belice yarn. I had found a pattern for a beautiful afghan made with that yarn. I had not received yarn by March 12, 2015. I called paradise Yarns on March 12 and was told ( after the employee informed me that they kept that yarn in the basement and would call me back) that they only had 6 skeins of the yarn and that I could wait for them to order more or they could send what they had and they would send the rest when it came in. I found this was very poor business practice. I think that Paradise Yarns should have notified me that the yarn to fill my order was not available, instead of me waiting 10 days and then I had to be the one to make call to check on order. Now I will wait and see if the 98.00 dollars is credited to my account. Very poor business practice. I would give less than one star if half a star was available.

LIke most of the other reviews, I am not getting my order nor is anyone bothering to respond to my email inquires. Order placed on 2-28-2015, still not shipped as of 3-4-2015. Told them to cancel my order then place an order for the same thing with another company who already have shipped it. I"m within a days drive of these folks and I could have drive up there and back several times while I was waiting for them to ship a single small pot of dye. I'm disgusted by my first visit and order with Paradise Fibers and won't use them again. Additionally, this review will also go up on my textile blog as a warning for others. You're better off using (NAME) in North Carolina. Even though it's 2,000 miles further away, I'll get my order sooner.

This used to be the place to shop for quick and efficient shipping. Any problems would be dealt with promptly. Not true now. I placed an order in early Feb. When it didn't arrive in a week and no emails I sent an email requesting status. It was ignored. A couple of days later I called and left a message. No return phone call. I repeated this ritual three more times untii someone finally picked up the phone on the 23rd. I was told part (no specifics just part)of my order was back ordered and I requested that the remainder of the order to ship out asap. If they had shipped it the next day it would have arrived by the 27th. On the 27th I get an email saying my order is back ordered and would be TWENTY 20 days before they would ship. There was no mention of the phone call. They finally shipped out my partial order (one ball back ordered) on Monday. I'm sorry but this is beyond unacceptable customer service. Pick up your phones, answer emails and return voice mails and then follow through. I am sad to say I am now hunting for a new source for my favorite yarns. If there is any other way I will not be doing business with this company again.

What terrible customer service! I placed an order in early February 2015. I had to write to Paradise Fibers to get a tracking number because they didn’t bother to send me one. Then, for some strange reason – and this was not Paradise Fiber’s fault –, my order wound up in Israel (I live in Canada). After a few fruitless exchanges with a customer service representative, I decided to call her. She sounds very nice over the phone. She’ll call you sweetie and what not and make many wonderful promises… which she won’t fulfil. I called again, but to no avail. I’ve read on Paradise Fiber’s Facebook page that this seems to be a recurring situation. I strongly recommend not doing business with this company. If you have placed an order and are experiencing the same kind of problems I have, do like I did: save all emails and other exchanges and have your credit card company or Paypal reverse the charges. Good luck! I

I placed an order with Paradise Fibers on 2-1-15, for in stock merchandise. Since I didn't receive it within 5 days, I tried calling to inquire about my order but no one answered the phone. I went on their website to initiate online chat, but that service was unavailable. I received no communication to let me know that my order was delayed, or had even shipped. I finally received it 11 days later on 2-12-15. I placed another order with PF on 2-13-15. Again, no email communication about my order, saying there was a delay, or that it had shipped. I received that order 10 days later on 2-23-15. It states right on Trust Pilot that PF ships nearly every order out same day, and you get a tracking number immediately after your order ships. Obviously not true. Edit on 3-4-15: The same day that I left this review, it was flagged for being in violation of Trust Pilot policies, AND my Paradise Fibers online customer account was deleted (wiping out 3 1/2 years of order history, and deleting any unused Paradise Points I had accumulated). One of PF's employees, Laurie, confirmed yesterday that she "couldn't find" my account when she tried to credit points I had earned for Jan in their yarn club program. Prior to this, I also made several attempts to leave a review about the obvious changes in fiber club no longer being a good value (shipments from Nov - Jan being below the $35 value I paid). Since I didn't rate my reviews 4 or 5 stars, they were deleted. Only positive reviews are allowed to remain. Reputable companies look at negative feedback as an opportunity to focus on areas that need improvement, not as a reason to justify vindictive behavior, or attempts to cover up the truth. New management should be ashamed. Edit on 3-14-15 to respond to post by PF: No name was given, but I'll assume it was Rachel. I have already put this most unfortunate situation behind me. I gladly forfeit any unused Paradise points I lost when my customer account was deleted, and the $10 credit I had earned in Jan yarn club. Using those points would mean that I have to place an order with Paradise Fibers, and I no longer wish to do business with your company. When you flagged my Trust Pilot review for being in violation of their policies, you lost me as a customer forever.