oxiline.shopReviews of oxiline.shop

A cluster since the day I ordered. The order appeared to go thru, then said it didn’t. I called to verify, they said it hadn’t gone thru….then we got charged. I emailed to cancel before shipment, then they emailed saying it had been shipped (4 minutes after my email!) The tracking shows it hasn’t been picked up yet and i emailed again to cancel and get refund before being picked up. They said they would discuss with their team! Wtf? The customer is asking for a refund! This has been a shit show!

The customer service and product is superb! I was truly "WOWed" when an issue occurred with my BP monitor unit. They helped me diagnose the issue, recognizing the lifesaving importance of having a very accurate Blood Pressure monitoring device. The remedy was more than I expected, and they did not quibble about the results that I was experiencing with the old unit...they practiced SAFETY FIRST! In addition, when I was challenged to connect the new Pressure XS Pro to my iPhone, I experienced wonderful customer support and communication. I am a Happy/Safer Camper! The device itself is very portable, the cuff is comfortable, exceptional quality, and the unit's battery lasts a very long time. Great product if you travel a lot.

I ordered the Scale MD Pro on 2/25/26 and it was stated as shipped on 3/3/26. As of 3/8/26 UPS has not received the package. I have no tracking information, nor any expected delivery date. I can not contact UPS for more information, because to them the package does not exist. Oxiline will charge your credit card immediately, but you will not receive your product in the time frame as indicated on their website. This is false advertising and underhanded. Contacting customer service is futile as you may get a generic response but press for any further information and you will be ghosted. Stay far away. Likely better off purchasing any of the myriad of smart scales on the market.

Their scale scale will not switch from kilograms to pounds. Tech support cannot fix it. I asked for a return authorization, and they won’t send one. Do not buy from them.

After quite a few delays in the shipping of the unit "due to backorder", I finally received my MD Pro Scale. After charging it, I attempted to connect it to the app with no luck. A call to the "tech" department yielded the same result and the tech stated they would escalate the issue and have the app updated. Days later, still no response from Oxiline on the issue. I then decided to just return it versus wait any longer for Oxiline to get their act together. They sent me a return label and, once at the post office, I was informed that the label they gave me would not work since it needed to indicate that there was a lithium battery in the package. I requested another label and two days later still no response! Awful, awful customer service.

Ordered 02/24/2026. No info as of 03/03/2026. Waaaaay too long to ship XS pro scale and only a chat bot auto reply of “priority” status. But they were fast in charging my credit card! Their website claims express free shipping if ordered before 4 pm. Dont believe it. They only provide express payment collection…

When I received the product and hooked up the pads to the cords provided everything worked on the screen but no current was running. I called in and chatted and they immediately offered to replace. Afterwards they did send a detailed email asking me to try a few troubleshooting steps at home. The troubleshooting steps actually worked and the replacement was not needed. They were very responsive, prompt and very helpful!

I was inquiring about delayed shipping of my order. The support chat function quickly connected me with a Customer Support Specialist. Josh immediately answered all my questions, and soon after our chat contacted me via email to provide updated information, and had my products shipped. Fantastic service.