oxiline.shopReviews of oxiline.shop

We have several different medical monitors we purchased from Oxiline.com. Recently I had a shipping issue with an order for a refill of strips for our glucose meter. I tried several times to rectify the issue, but was getting quite frustrated with the situation. The last time I called to speak to a Customer Service Representative, I was thankfully connected with a gentleman named Justine. He listened to me complain about my problem with patience, researched the issue on his end, and resolved my problem quickly. Justine went above and beyond in resolving my issue with kindness and professionalism. He turned a difficult, frustrating issue into a much more pleasant experience. At the end of the experience I as left feeling like a valued customer, and I will continue to be a customer with Oxiline.com for the foreseeable future. Thank you Justine!

Wish I would have read these reviews before ordering -- wouldn't have bothered. Ordered a scale; as with many people here, the item wasnt shipped within the time frame promised; finally contacted customer service who said oops it's backordered, a new shipment arrives this week and we will send to you; never sent; communicated with them again and the customer service responses were either a bot or a cut and paste response -'we know this is frustrating' but no time frame for delivery; finally a UPS label was created as a faux shipping exercise but the item 'not picked up ' by UPS for several days. Scam all around; customer service not responsive; If you are thinking of ordering, jus read the other reviews that echo mine and just don't order. I'm disuputing the charge on my credit card, moving on and ordering a similar item from a more reputable company.

Ordered a TENS device on 2/12, assuredcdeivery in 3-4 business days. Item has not moved beyond a label generated at UPS, and it is 10 days later. Will not allow cancellation of order, no useful info provided despite multiple contacts. Lots of “ rate us” email follow up though! This company is rude, unreliable and no responsive . AVOID OXILINE!

scam. ordered scale 11/25/25. delivered 12/29/25. requested return 11/13/26. Oxiline replied back 1/28/26...no way to return under 30 day policy. scam

Ordered the MDpro Scale on 1/10/26 with a 3 day processing and ground shipping. They sent me a tracking number but for a week it showed generated but not picked up. So I sent an e-mail again and again they said sorry and will process. Same thing, tracking number but no shipment. So this time I called and spoke with a nice agent who assured me she would see it through. Got a tracking and no shipment. So today I called and got the same response as before but I pushed for a refund. Now we see if it takes as long to process. Do not buy from these people. You may never get your product or worse, your product breaks and you can’t get it fixed!

The sale service as well as the after sale service

I purchased an XS Pro blood pressure monitor when my previous device failed and need to be replaced. The XS Pro offers all of the features I want, especially the ability to connect it with other devices via Bluetooth. When the new device arrived I was dismayed to find that the user manual instructions were printed in a very light, low-contrast ink, making it nearly impossible for me to read them. The online .pdf version was likewise nearly impossible to read. I contacted Oxiline customer service through the online chatbot. The latter immediately escalated my concern to a complaint for a human representative to address. Within about 48 hours the CS representative sent me a new .pdf using bold black type, solving my problem and allowing me to resume measuring and monitoring my blood pressure. The rep apologized for the problem and couldn’t have been more solicitous of my satisfaction. This level of customer care is simply outstanding and is pretty rare these days. As a retired quality systems manager, I find it refreshing. Oxiline’s handling of my problem was textbook—they took my complaint seriously and courteously, then followed through with a perfect solution to it. As for the XS Pro, it is exactly what I need and it works well, providing a large, easy to read screen and simple operation with solid-feeling push buttons. I recommend this device and the company without reservation. Take all user reviews, both negative and positive, with a grain of salt. Do your own research, but I can assure you that my experience has been excellent. I will not hesitate to purchase other devices from them if I need them.

More than 90 percent of the time the scan fails repeatedly. I couldn't find online customer service, only a phone number. For the price, a waste of time and money.