oxiline.shopReviews of oxiline.shop

For customer Service: They answer online questions quickly, but they make it complicated to get a refund. Returned the unit 21 days ago, and the reference number did not get me a refund. I had to find the tracking number, which I couldn't find at first. Then I asked to be escalated to a manager who did look up the order and agreed to process the refund promptly. For the product: I bought the XS Pro. The device did not work consistently; I would not recommend it.

The Oxiline Pulse XS PRO pulse oximeter does not give consistent accurate readings. Heart rate often displays a low reading when my heart rate is not low. Also slow to respond when I put it on my finger

1/8 update: Bumping from 1 to 3 stars. after my review they contacted me to say the scale was backordered, which is totally fine, just wish they communicated earlier. Well I received the scale earlier than they said, looked really nice but came damaged. Reached out to customer service and again it took a long time to hear back, but they are sending a replacement. Hoping the next one works great and I can bump up another star. Ordered a scale on 12/5 and I've not received any update on shipping yet. Messaged customer service twice with no reply. I used my FSA card, so this very disappointing as any money not used by the end of the year I lose, so I thought this would be a good use of it, though now I think I should have gone with Hume or Withings. I'm understanding if there's a delay or it's back ordered but the no communication is what makes this the most frustrating.

Scale MD Pro performed as expected out of the box. However, multiple attempts to rescan failed due to connection issues, which led to customer service call. CSR responded quickly and was helpful in resolving the immediate problem with a work-around. However, the root cause of the problem exists between the device and the app, which must be fully closed on your mobile device so that is not running in the background. Also noted that while the "Features" list includes "multiple users," there were no instructions on how to setup multiple users. Answer is each user much create account and connect with their personal mobile device. So, I like the results of the scan and I'm told a future app upgrade may include multi-user support on one device, I'm reserving judgement until I've had more time with the device and company.

I inadvertinley ordered two pulsometers . I was charged for two o my debit card. I returned one and have not yet been credited. Is there a reason for the delay?

I ordered a blood pressure monitor from Oxiline on Sunday, Jan 19. Monday was MLK holiday. On Wednesday I emailed them as to why it hasn’t shipped but got no response. On Thursday it had still not shipped so I decided to cancel the order. I called and the person I talked to was very nice and apologetic and cancelled my order immediately. He did say he then had one in stock and would send it out overnight delivery, but I had lost faith in the deal and turned that down. I received email confirmations of this and 2 days later my credit card payment was returned. I guess I have no real complaints except for the slow shipping, which made me nervous due to all the bad comments about this company around the internet. It all worked out for me in the end.

Jan 4th ordered 2 of the Tens 2 Pro units and 1 extra pkg of pads. On Jan 15th, I received one Tens 2 Pro unit and 2 extra pkgs of the pads. I have emailed, tried to call, reported to Paypal, which is the payment method I used and they have not gotten a response from these people either. They don't respond to email and they won't let you speak to a person when you call their phone number; they tell you to email them, which results in no response. I don't know what to think but I would not recommend the company to anyone.2/6/25 Finally got someone who emailed me and they have delivered the second unit. I will change my star qty to 3 just because I did get the unit but it took a lot of time and emails to get it.

Hello, placed an order Feb 16 for a TENS X Pro to deliver here in Canada, came an email saying the order has been shiped (#285004), but no update on the tracking order, emailed Oxiline on Feb 22 requesting an update, but no reply yet. After review here, Company sent another tracking code, then I was able to see it. Arrived on Monday March 4th, just in time to be used for my wife on the labour. Up until now is working fine, will update more as we use it more frequently.