oxiline.shopReviews of oxiline.shop

The Pressure XS Pro I received worked for two BP readings and then died. I contacted Oxiline Customer Service, and initially they were very responsive - they asked me to check the batteries (were they new with the unit?), check the battery terminals for corrosion (really, on a new unit?) and check that I had the cuff plugged in correctly. I responded the same day that the batteries were good, the terminals were clean and the cuff was properly installed, but it still didn't work. I asked for a new replacement unit or a refund. I haven't heard anything back since I responded more than a week ago. I needed a BP monitor and didn't want to wait for who knows how long, so I purchased an Omron Series 3 and it works great. I guess I'm out $100 - lesson learned with Oxiline.

The Oxline scale has never worked as advertised (the body composition features worked less than half of the time). I contacted the company, proved that the scale was defective, and was then ignored by the company. After my threats, the company resumed its correspondence with my and sent me a replacement scale. The replacement scale worked even less well than the original one - it never (not even once) showed anything other than weight (i.e., none of its body composition features worked). I sent the second scale for a replacement more than a week ago. The company received the scale six days ago, but I have not head from it, despite my contact attempts.

Poor customer service! I bought a BP cuff, but I knew it wasn’t giving me accurate readings, but I had a doctors appointment and wanted to make sure it was the machine and not me doing something wrong. One week past the return window, I had my nurse check it at my appointment, and it was definitely off. I contacted the company asking for a refund and they refused. They offered a replacement, but why would I want that when this one didn’t work? They want to make money instead of having satisfied customers.

🚨DO NOT WASTE YOUR TIME🚨If I could give zero stars, I would. I bought their body composition scale (MD Pro). It would take me 10+ attempts to scan before it would finally complete a successful scan, it failed nearly every time. I only got it to work for me twice, and it never worked once for my husband. Basically an overpriced regular scale as it would only ever log my weight, and even that would have a 0.5lb difference between scanning attempts taken one right after the other, so it’s extremely inaccurate as well. Also the WORST customer service ever. They’re great and super responsive to give you tips and tricks when you’re having issues (all of which I tried to a T and the scale still did not work), until you ask to return it and then it’s crickets, which I felt was intentional to try to drag out the process past my 30 day return window. I would wait days before they would respond to me. You also have to pay your own return shipping for a product that never worked, despite me asking for a prepaid label based on the item not functioning properly. They actually never even responded to this request and just told me to return it soon because if it was delivered to them past the return window they wouldn’t refund my money, despite me having mailed it within the return window and even providing them the tracking number. Terrible product, terrible customer service, terrible company. Do not waste your money on anything from their site.

The Scale MD Pro does not capture my body percentages and only gives me the weight. They will not fix or take the product back without the client paying the heavy shipping costs. They ignored my email for weeks as well.

I ordered two scales and a blood pressure monitor on September 1. I paid extra to insure it would be delivered on September 4. I emailed customer service and they assured me it would be delivered on time. I emailed them before 7 am this morning as I did not have any information and received no response. I now received tracking data indicating it would arrive six days after the promised date, when I will not be here to receive it. This is an unmitigated disaster of customer service. I just told them to cancel my order, as it will be sitting in front of my door while I am away. Horrendous service. I will not be doing business with them again, and am concerned I wasted hundreds of dollars.

Very Worst Experience when I tried to return the product even within the 30 day window. Sometimes they seem to be responsive but when you really want to return the product and try to contact with them they do not reply even in a week (Very erratic). Regretful experience!!

The body scan never completed no matter how many times I adjust my stance and grip