oxiline.shopReviews of oxiline.shop

Ordered 12/1/25. Received 12/24/25. Scale did not work. During an exchange of 26 emails over the next 2-1/2 months, they suggested many things to try; none of them worked. Finally got a new scale on 3/18/26. This one also does not work. It has the exact problem as the first one: it starts a scan, and a few seconds later, I get a “Measurement Failed” message. Problem is still not resolved.

Denzel was terrific in all respects!

Purchased the OxiLine Pressure XS Pro blood pressure monitor. Out if the box, the cuff would not inflate. After repeated calls and being on hold for 60 minutes, I finally spoke to a customer service agent. I was told they would email me return instructions but i first had to submit a video of the issue before they would authorize a return. Their website states 30 day returns if not satisfied with the product. I'm still waiting on the return instructions and they are not responding to my emails. They also have not published the 1 star review I left on their website, so all those 5 star reviews could be bogus. Buyer Beware!

I was looking for a new scale to track body metrics. Ive used withings basic scale for years with no issue. I did plenty of research and Oxiline scales came up top ranked every time. So I fell for it I went to thier website and ordered. I placed my order on February 23rd, the company explicitly states 3-4 day expedited shipping. Five days later nothing shipped. Emailed customer service given that standard backorder spell blah blah blah. Okay March 3rd item shows as shipped....great 10 days pass UPS never recieved package. Emailed customer service again... "we are sorry and will escalate this" okay great 2 days later UPS magically has the item. Finally recieved my MD Pro scale on March 14th, that's the longest expedited shipping ive ever seen. Immediately unbox it, download the app...and surprise...surprise the scale wont connect to the app via Bluetooth. Im a pretty tech savy person tried several dozen times never could get it to connect. Emailed customer support they gave me a bunch of stuff to try surprise none of it worked. They even said that even though it connects to your phone via Bluetooth the device wont show up in the Bluetooth connection list on your phone. Which makes no sense. So after messing around with this thing I finally Emailed them requesting a return and refund no surprise they don't answer. So the credit card dispute goes in. Don't buy this scale or any if thier devices read the reviews. Hundreds of similar experiences nearly identical to mine. Also find it interesting the corporate address does not lead to a busy office or even a warehouse of any kind. It leads to a row of transient pop up office space that can be rented month to month.

Purchased the MD Pro scales, only to find out after I had unpacked it that the app to use them is not supported in Australia! Emailed support who stated the app isn't supported in Australia even though they sell & ship to the country. They said they will "escalate" the issue. Still waiting for a response 4 days later. Be aware that on their website they only show product reviews that are 4 stars or higher. I left a 1 star review that isn’t showing.

Spoke with Justine in regard to a late shipment of glucose strips. It turned out that this was a back order situation and Justine not only identified this but provided a substitute solution that was ordered and shipped that very day. In my experience, this was exceptional customer service by a fully knowledgeable and customer centric representative. She was amazing, a pleasure to deal with and an excellent representative of Oxiline.

I generally don't take the time to complete long comments in surveys, but my experience was so good with Oxiline, I wanted to share my thoughts. I have found the product Oxiline Pro XS to be accurate and easy to use. I love the option to average 2 or 3 readings. I did purchase an AC adapter afterwards since I take my BP frequently. One suggestion I would have is to offer that option when you purchase the monitor. The ordering process was very easy - I multiple questions about the cuff (best selection of size, D ring) and the chat agent was very helpful asking very pertinent questions so I chose the correct one. I am not sure if the chat session is AI or a real person, but it was so smooth that I couldn't tell the difference. I am 75 years old and not as savvy with the computer, but they were patient and very helpful. Delivery was quicker than I expected and package was well packed to avoid damage. Most of all, I commend customer service. Response time was quick. I felt that any question I had - it was important because they valued me as a customer. I commend the entire team / process and look forward to doing business with them in the future as the need arises. Thank you.

Purchased the MD Pro scales, only to find out after I had unpacked it that the app to use them is not supported in Australia! Emailed support who stated the app isn't supported in Australia even though they sell & ship to the country. They said they will "escalate" the issue. Still waiting for a response.