oxiline.shopReviews of oxiline.shop

Ordered smart scale a week and a half ago and it is currently listed as “processing.” I had been charged. Leo the chat bot is AI and will only regurgitate my complaints back. E-mail’s ate unanswered. Someone asked if they are a legit company. I’ve looked up their info in multiple databases and they appear to exist. Their customer service is non-existent.

First of all, the product(s) are awesome! I have 4 different Oxiline products. Scale, BP, Glucose meter and thermometer. I use them every morning and they all perform flawlessly!! I highly recommend the Oxiline products to anyone that needs the "equipment ". That being said, the best part, besides the excellent products, is the customer service. I had a couple little "glitches" that the Oxiline team jumped right on and provided the information that I needed. They communicated with me quickly and then followed up to make sure everything was up to speed. In short, the Oxiline team was an eleven out of ten!!! I can not tell you how much that means to an old guy like myself! Just AWESOME!! Thank you team!! Don't hesitate..make the purchases!

Terrible customer service - and good luck getting your money back... purchased the Pulse XS Pro via their web site. I immediately realized that I had purchased the incorrect item. Contacted within literally 5 mins of the order and they stated it had already shipped. So, I paid to have it shipped back along with tracking, etc. Still would not credit my CC, finally just called my CC company and disputed the charge which they credited me for the $84.53 cost.

If you want a semi-accurate Chinese rebrand scale you can buy the Scale MD Pro or you can go on Alibaba and spend $30 instead of $200. They tell you they will ship with free expedited shipping but instead ship with UPS Ground Saver. I just finished week 2 of waiting and it still is not here. I will be returning this to them and getting my money back. (If they even respond which a lot of people seem to have a hard time with). I DO NOT recommend this company. Get a Withings or a Hume scale. Don't waste your time with this...

Issue occurred on a Sunday. I didn’t think I would hear from the company until Monday. Tech was amazing. Leo provided guidance and support today with detailed instructions. Everything is working as it should.

Took 2 months to ship then it arrived broken. CHEAP version of Hume or Withings scale don’t waste your money. Still jumping through hoops trying to get it returned and my money back.

I ordered my product on February 1, 2026 and it is now March 22 and I have still not received it. Meanwhile, Oxiline has charged my credit card the full amount. I have emailed the customer service email twice and each time get run-around information, e.g. the product has shipped but no there is not progress. I am beginning to wonder if this is even a legitimate company. Terrible service. And, they offer no phone number to call.

I purchased the 9S Pro blood pressure cuff in February. The blood pressure machine worked one time and then kept giving me an error code. I reached out to customer support and received help from AI. The recommendations to correct the error did not work. I requested a refund for the purchase of the defected equipment. I received a deadline of 2 days to send the item back. Due to my work schedule I was unable to meet the 2 day deadline. Even though this business knew the equipment wasn't working via email communication, they only gave me a 30 day warranty. This warranty included wasting time with AI support.