ownkoti.comReviews of ownkoti.com

I got the cotton gauze robe in gold with the light blue trim and inside. It is wonderful and I absolutely love it. It’s cooling in the warmer weather, but now, as it gets colder, it it surprisingly warm. I layer it over a turtleneck and leggings and wear it around the house now all the time. It is refreshing to make an on line purchase and find the product better than advertised.

Ownkoti went out of their way for me, kept me updated, a first-class response. Their items are beautiful as well! ❣️

Reçu en temps et en heure, le colis est bien arrivé et le pyjama correspond bien au produit annoncé. La taille est ok et la matière, voile de coton très agréable.

My quilt is very nice! Looks and feels great! Also does great in the wash. I highly recommend! I may have to get another one for the cold seasons!

While the website states that everything is returnable,but when I tried to return a quilt they told me I would have to pay return shipping to China, which "would be very expensive." Indeed! Given the weight and size of the item, I figured I'd be spending half of what the quilt cost on return shipping. To make matters worse, the address for the return looked very suspect—listing even the ELEVATOR of the building. I asked a postal worker if it looked legit, and he laughed and said "Well, I wouldn't hold my breath on getting confirmation of receipt to that address."

the quality of the robe i ordered was excellent. customer service was excellent. (i needed to exchange a too large size). i highly recommend this company and will very likely be ordering more items from them.

Do NOT order from this company until you completely understand their return policy. I wanted to return one item of 3 that I ordered...and was offered a $5.00 credit on an item that cost $65.00. The alternative is shipping the item to China...so the shipping cost is likely significant and will be my expense. I have no real confidence I will receive a credit...even if the item is returned. This is NOT made evident to U.S. customers upon ordering.

to begin, customers need to realize this company is in China. the fb page looks like it originates in the USA. the site was quick to respond to any concerns. delivery took a while , 2-3 weeks. i ordered large but thought twice and switched to XL, as the material is 100% cotton and i felt with washing and drying it would shrink. the XL was super big and i was distraught but then i washed and dried it and it was perfect. the colours, design and workmanship are excellent. and i would buy again keeping all these points in mind.