OvernightSmileReviews of overnightsmile.com

I paid for the aligners via the 3 instalments option. When you pay the deposit they save your payment details to take the future instalments. They then automatically take funds from you on set days. They did this yesterday as agreed then they tried to take another payment from me 12 hours later. I was straight onto the online chat to ask what was going on - they just lied and said their accounts team realised their error in taking the payment twice and stopped the transactions - which was a lie because my bank rejected the payment as I didn't have enough funds available. Then, this morning they have tried to take another payment from me!!! Oh so I am lying now? I remember the agent typing that your accounts team were aware and they cancelled the second charge - unless I read this wrong - please feel free to publish the transcript - I am happy to be proved wrong. So just to clarify the chat transcript took place last night - in which your agent states that you would not take payment again - so why did you try and take payment again this morning at 9.00am?!!!

I had the chance to go to Turkey to have my bottom teeth straightened out. I was worried about having invasive treatment and wanted something more natural. I found "Overnight Smile" and I have to say the whole process was easy from start to finish. And that's not the story..... I cannot believe how good this system works. You have to be patient and I am about halfway through, but the difference already is amazing. Highly recommend this system. Well priced and excellent customer service !!!

This company keeps getting my reviews taken down, I’m in the process of sending evidence to Trustpilot to get them reinstated so all I’ll say is avoid overnight smile. Chargeback opened to get my money back.

Very good, fast and cheap also has really friendly 24 hour customer service highly recommend 👍

The whole process was surprisingly easy. Any questions I had were quickly answered by the friendly customer service swiftly and accurately. I’ve finished my treatment and my teeth have come out perfect the importance of teeth in confidence is surprising.

It felt like a risk going ahead with Overnight smile- but I'm glad I took it. I had been looking into straightening my teeth with aligners for a while, having had braces in the past but then letting my teeth move again having lost my retainer. The £800 cost point really did seem too good to be true, especially when no one else comes near this, but I did my research, read as many reviews as possible, and decided that I'd take the risk. The mould kit came within a couple of days (£39 cost, that is refunded when returned within 3 days) and I immediately completed and returned. I was also surprised (as stated by another review on here) to find out I had to go ahead within 3 days, but did so anyway. The aligners arrived within a week or so, they fitted well, and I'm now on my third set with noticeable improvements made already. In addition to the going ahead within 3 days surprise, I have also had to chase quite a bit for my £39 refund, however this has now been refunded and every time I enquired using their website chat, someone has responded instantly. I'm sure I annoyed them by messaging every week, but we got there in the end. Some tips- -The delay in the £39 refund was because I used paypal, however for the security and not trusting them at this point, that's what I chose. They found a workaround for me and I now have the refund. -You only get the refund, AND the £800 price (marginally more otherwise) if you pay for the aligners in one go. To manage the cost but still get the lower price, I decided to use my monzo flex (pay in 3). This meant I could still get the reduced cost whilst spreading the payment. -I have not spoken to anyone other than once on the phone regarding my refund. They were very nice. But some people mention speaking to dentists / orthodontists, and they do market this in their website. I'm not too bothered by this because everything seems to have gone well so far. I have no doubt if I asked for this I would get it, so just be aware you might have to chase if required. - Their website states you only need to wear overnight, but the paperwork that came with the aligners says a minimum of 21 hours a day. TBH because they aren't as thick as a retainer, and I want them to work as quickly as possible, I've just worn it whenever I'm not eating, but possibly something for others to be aware of. They aren't overnight- they are all the time. -Arrives in a nice box, but again, you need to look carefully for the numbers on the packaging and use your initiative that 1 is the first and R is the last (retainer). Might seem obvious but you do have to look for it. I assume you only have to wear the retainer overnight once the programme is complete, but no one has actually told me that. -Even after paying I continued to receive "Go ahead ow" emails, and was concerned they had not received my order. Again, I messaged the chat to check, and they reassured me straight away. Hope this helps any potential customers of overnight smile as I know I was wary at first- so far seems like excellent value for money, and I'll update this review accordingly should anything change. Looking forward to having straight teeth again!

The company are great and offer a service that is faster and cheaper than the other company I used before. The live chat is really the best part about the company, they reply almost instantly any time of day which is very hard to compete with. I would 100% recommend!

I recently purchased the Overnight Smile mould kit to start my retainer process, and I am thoroughly impressed with their customer service. After receiving the kit, I made an error while using it. However, the issue was resolved quickly and efficiently. I reached out to their live chat support, and within 5 minutes, they had assessed my situation using the pictures I sent and provided a solution. Their prompt and helpful response made the entire experience smooth and stress-free. I highly recommend Overnight Smile for their outstanding customer service and support. I'm looking forward for the treatment beginning and seeing the results.