Lauren
Company literally is the worst
Company literally is the worst, don’t even waste your time. I’ve already reviewed this company as you will see below but this is a follow up on the previous review. Overnight smile contacted me giving me an ultimatum basically saying they will only refund me if I remove my review and never review again, pretty much threatening legal action if I ever did. They also wanted me to return there aligners, not that it should matter there useless anyway. Other than that they aren’t bothered to even satisfy a customer unless it suits themself, only willing to give me my refund if I remove my review so others can make the mistake of buying these aligners that don’t work! Honestly if there aligners were good in any shape or form I would recommend them 100% but I would rather recommend you stay well away from this company and product! pay the little extra for ones that will work, please don’t waste your time. Replying here to the below reply from overnight smile. I didn’t refuse to return the aligners I’d happily return the aligners if you would like them back. Yous sent me an email stating to return the aligners and remove my review and to never review again (I would contain the email but can’t attach on here) will soon be on social media. (Non disclosure and non disparagement) Basically they asked me to accept there settlement of a refund but under there orders of never reviewing or publicly speak about them related to my experience this is so they can continue to scam people with there defective product. As for the pictures they were sent, I also got a reply about the joke of a refund to these pictures so I’m confused how you’ve not seen them?? Again more lies to try make yourself look better. You’ll get no where with this company they just try find away out with excuses every time.
Response from OvernightSmileMay 26, 2024
Dear Lauren, We are disappointed to see that you have left a second review regarding your dislike of our aligners and are equally confused that you are refusing to return them for a full refund, after stating you find them ineffective. We are also very concerned that after many requests you still have not provided any photographs to us to prove or illustrate the far fetched claim that clear aligners have "made your teeth more crowded". We take all feedback, both positive and negative seriously, but believe that only correct and proven information should guide our clients choices. We are always open to help, however to be fair to all of our customers and to assist properly, we do need you to cooperate with sharing any evidence of your issues so we can meaningfully assist.