OvernightSmileReviews of overnightsmile.com

I would avoid at all costs. I thought I’d save some money by ordering these, luckily I ordered on a credit card so when mentioning the section 75 chargeback they goodwill refunded me for what were useless bits of plastic. When my aligners arrived none of them fitted, they were way off and none of the plastic had been trimmed so even if they did fit they would be incredibly painful to wear. I was blamed for taking the impression wrong and they offered to remake them. Under consumer rights you are allowed a refund or remake of a product providing you return the original product to the company. Don’t let them tell you anything else. The money back guarantee is not worth the paper it’s written on, so unless you order via PayPal, or a credit card you have no protection. Communication is good, however when you request things in writing they do not like to do that and just call every time which is difficult if you’re in a work meeting. I have now been refunded, and have gone to a proper dentist and have a Invisalign treatment plan that starts next week. Save your time, effort and hard earned money and go to a proper dentist, don’t be conned by these guys. As I said before I have now been refunded but only because I knew my rights as a consumer. Sorry overnight smile it’s a thumbs down from me 👎

My interaction and experience with the team has been excellent. Very clear communication and I'm looking forward to a good result!

I have used overnight smile aligners now and find the product brilliant, The customer service is constant and always helpful, i paid via the 3 stage payments which made it more affordable for me. I am currently waiting for my final aligners but so far its been great and at considerably less cost than quoted by my dentist

Before I started I read all the reviews which were pretty positive but I wondered if they were real as the only complaints people had was why it took so long. Everyone knows that braces take at least 6 months to a year so I was a little anxious about this company When my aligners finally arrived after much chasing and chats I knew they did not fit. They did not clip onto by teeth, there was a big gap between my teeth and the brace and they constantly filled with saliva. I messaged them and chatted to the guy who told me that this was normal and I would get used to it. Weeks went by and I followed the plan to the letter but could not speak with them in as lisped so badly and they were uncomfortable. I sent photos and was told to go back a set and start again. By this time I was 12 weeks in. A friend then got them and when I saw their fit I knew that mine were wrong. I contacted them again and after much to and froing he agreed that I should do another impression and start again. Like previous reviews there was a lot of disclaimer going on that it’s different for every client and I should not judge my set on another persons. I have wasted months on this. Have had to chase for everything and no apology that maybe it was their fault and I was right from the beginning that the braces were not a good fit. The new set have arrived and they do fit as they should but no follow up to check or apology or suggested refund for all the time I have wasted on incorrect fitting braces and being constantly fobbed off. I will wait for the course to finish but make sure you are happy with the fit and don’t be fobbed off

EDIT: I've been advised that I won't need to pay for another impressions set, if it's needed they'll send one for free. But even if the T&C say the treatment plan is valid for 3 days, it should be clear on the website where the process is outlined or in the FAQ, not hidden in the T&C. Updating to 3 stars due to providing an explanation, but still not clear to customers when ordering that this is the case. It's ridiculous that you only have 3 days after getting your treatment quote to decide whether you want to pay for the treatment or not. If you don't decide within 3 days, you have to pay for another impressions kit and start over again. Especially stupid when you get the quote on a Friday. Why such a short period?!

The customer service is excellent. Everything is so simple to use, from ordering the impressions to being updated about the aligners. I’m very impressed!

I have had a really good experience with this service so far. I am on step 7 of 12 and my catch up with the overnight smile dentist this morning went really well. The chat team are really responsive and helpful. Highly recommend 👍 I love the fact it's all done from home.

Overnight smile have been excellent with engagement on their chat function. Responses have been quick and personalised.