OutdoorMasterReviews of outdoormaster.com

I’ve had one of their pumps for a few years when it suddenly stopped working. I contacted them to see about a reset procedure, and with out and pushback the offer to send me a free replacement. Had it within a few days. I’m very impressed with their customer support and the product.

Good communication and good customer service.

Bought the shark 3 mini sup pump and unfortunately part of the screen wasn't working (pumping still going strong). Contacted customer service and they were amazingly efficient to sort me out a replacement. Responses were fast and clear and they seemed like they genuinely wanted the best experience for the customer. The pump is very very good. You get the usual noise from a pump of this kind however due to the speed (6mins for a 12’8 board to 19psi) you don't have to lisen for anywhere near as long as competitors on the market. Is a solid design, useful features and easy to use all in a relatively small package. Just have to wait and see if it stands the test of time.

Delivered on time and all intact

I had a great experience ordering my new ski helmet from outdoor master. The customer service and follow up was excellent, keeping me informed right up to the day it was delivered to me in australia. I highly recommend outdoor master not only for their professional service but also for there high quality products. Thank you to Effy for always replying to my email concerns. Dean from Sydney Australia.

I bought their Shark 3 Mini SUP pump and it is the fastest pump I have ever used. It stopped working after a few uses (possibly a defective unit). Customer service was quick to respond and offered to replace it after a short email exchange.

Effy, Iris, Tracy, and the Outdoor Master Team put my faith back into customer service! I placed my order and crossed my fingers that USPS would deliver my product on time. When it became clear that USPS wasn't up to the challenge, I made a phone call to the customer service number but there was no answer. To my pleasant surprise a gentleman (I regret not writing down his name) called back within a few mins to help me out. The team did everything they could within their control and it seems even things that were out of their control. Just when I thought I as at the mercy of the USPS lost package tracking system I was thrilled to see my package sitting there (a week late but arrived) when I got home from church. Now the product - SHARK 3 Rechargeable Electric Sup Pump. I couldn't wait to try it out. I plugged it in to give it a full charge and within five mins my NRS Thrive 10.8 was ready to float! I'm gonna do my best to wear it out!

I ordered the Shark Pump Mini 3 from Outdoor Master and there was a shipping issue but they very promptly and efficiently corrected the issue and got a new one sent out free of additional shipping charge. Customer service is a priority for me so along with one of the best products on the market, the company has solid values.