OutdoorMasterReviews of outdoormaster.com

Outstanding customer service - I purchased my S2 sup pump over a year ago, excellent product with several uses and attachments. I had noticed a deterioration of its performance lately and I believed it to be out of warranty but I contacted support to ask for help or advice for the product, which is working, just slower than it was originally. I received an excellent response within hours, telling me it was indeed still under warranty and offering me a replacement. First class response! Thank you Outdoormaster 🙏

I ordered a helmet that was out of stock. Customer support promptly let me know and when the helmet arrived it was high quality and exactly what I was looking for at a great price. As my wife and I were looking at how nice the helmet was, she said "Outdoor Master?" . I think that's where I got my helmet two years ago! Ha! She loves hers as well.

I purchased the OutdoorMaster DOLPHIN Electric SUP Pump for my paddle board, but unfortunately the pump was faulty. It repeatedly switched off after reaching only around 3 PSI, despite my paddle board requiring 20 PSI. I tried using it numerous times, but the problem remained. I returned the pump to the seller, only to have the whole process dragged out for more than three weeks. This meant losing a significant part of the summer when I actually needed the pump. After all that waiting, the seller refused to provide a replacement or refund, claiming that the pump was working correctly and that the problem was my fault. I am extremely disappointed with the product and the way the situation was handled. A pump that cannot reach the required pressure is not fit for the purpose I purchased it for. Based on this experience, I would not recommend the OutdoorMaster DOLPHIN Electric SUP Pump, and I certainly won't be purchasing this product again.

The transaction experience was great! The communication within the company was nice, knowing if you have a problem someone will reach out and help you along the way. Had a slight hiccup but they fixed it right away. Would do business with them again.

Their Shark 3 SUP Pump has made my days out. on the lake nearly effortless. And their customer support is phenomenal, as when my Shark 3 lost the ability to charge, customer service offered to replace the pump with a brand new one. Overall I am very satisfied with this company and if I’m looking for outdoor gear in the future, I’ll check if they have a product that fills my needs.

We purchased a shark 2 pump in 2021. Have used it less than 40 times. It started acting glitchy last fall i.e., it wouldnt turn on or turn on than stop. We suspected a loose internal connection. I finally contacted the customer support and stated that I knew this was outside of the 2 year warranty but thought that they might be able to fix or something. Response was very AI ish implying that they couldn't do anything, and thought it was at the end of its service life! which means each pump cost us over $3.... They also said they had "thoughtfully considered" (yeah, right) whether it was a loose connection but decided that was not the case! SIGH....

I recently bought the new outdoor master shark 3 mini SUP/Kayak pump direct from outdoor master themselves, as its the latest model it was only available from them at the time. The first thing i noticed was they had a 15% off on there website which definitely got me excited as i had read good reviews about there rechargeable pumps. After addding this to my basket and going to pay i noticed the price come down with the discount and then shoot back up and showed estimated Taxes, so before i purchased these i got in contact with Outdoor Master themselves to find out what was going off with the price because i was being charged more than the advert was showing.and i thought it was a UK site because it was showing in Pounds Sterling, as it turns out its not a UK its actually a .com site in America and depending on your country VAT has to be added at the checkout 🫤, here's where this company really started to impress me, i mentioned that it really would be a great idea to show on there website the fact that VAT will have to be added at the basket depending on country ect and they agreed and are going to me doing this on the routine site maintenance update 👍🏻, they then offered my an additional discount as an apology for the confusion, this really suprised me because you just don't find companies like this anymore. I didn't stop there either, unfortunately there was an issue with the delivery (Not there fault) the fault was with Amazon shipping which is the company they used to deliver to parcel, the track info with Amazon is shocking when an item is not bought from them directly, i had no updates from them i had to go looking myself for any info 👎🏼 (again this is not Outdoor Masters fault) it was supposed to be delivered on a Saturday which would have been fine, i checked there site at about 23:30 on the Friday night to see if there was a rough time for delivery the next day only to find out the it apparently had already been delivered on the Friday without any updates or notifications ect, as it was going to myums address as i was away she checked everywhere in every possible place and there was nothing, she even checked neighbours ect and still nothing. So i contacted Outdoor Master and they looked into it for my and there was photo proof of postage but not for the right address, Outdoor Master were right on it and very quick to sort this problem out, they arranged a replacement pump be sent out as early as possible due to shortage.of stock which is understandable. Ive had almost an email every day from them making im ok and updates ect about the replacement pump, i honestly haven't seen customer service like this in absolutely years, this is how a company should be run, i cannot fault them one bit, the second pump arrived with no issues and still im getting emails to make sure im happy. I will definitely be buying from them in the future. The pump itself is incredible and the hype people give them is 100% justified, on my first use I've inflated a 10'9" wave SUP to 15psi which was rapid in 6 minutes and a 2 seater Sandbanks explorer kayak all 3 chambers to 12psi in 5 minutes and i hadn't even used one bar off the battery, i also deflated them with the pump to make sure all the air was out and after that i had just used my first bar of the battery. This pump is rated to inflate 5 plus SUPs to 15psi consecutively without stopping, and honestly I believe every word of it after using it for the first time, a unique feature to this pump is it's calling system which allows it to do five pumps consecutively without overheating something you just don't find in other pumps. This is an absolute powerhouse, incredibly easy to use also has three presets settings for inflatable mats paddle boards and inflatable kites for your paddle boards, one thing I do like is the fact that you can set this in point on PSI increments not just a half PSI at a time like most pumps are. If I had anything bad to say about this pump it would be these two things, firstly it is a very loud pump I've got to say but it is a rapid inflate so I could understand why, you have to give and take at the end of the day and the trade off in inflation speed against the noise is justified, my biggest niggle with this is for the price you pay which is expensive I will be honest you do not get any sort of case or bag to store your pumping with the attachments and hose, which did frustrate me I will be honest, for something this premium and this high price it really should come with a carry bag or carry case, I certainly do not want this rattling around in my kayak bag all my stand-up paddle board bag with the attachments and the hose rattling around either getting damaged, this is something I will be bringing up with the company. What's apart from that this pump gets five out of five all day long it is an absolute beast and worth the money 👍🏻👍🏻👍🏻

Great customer service. Effy and Tracy were terrific! Thanks Outdoor Master team.