OutdoorMasterReviews of outdoormaster.com

Response from OutdoorMasterFeb 28, 2025

Hello James, thank you so much for your kind words! We're thrilled you love the goggles.

Response from OutdoorMasterFeb 28, 2025

Hello Andy, we appreciate your feedback! So happy you’re enjoying your new goggles! 😎👍

Response from OutdoorMasterFeb 27, 2025

Hello Kobe, Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused. We fully understand your concerns regarding the misdelivery, and we’re committed to resolving this issue as quickly and fairly as possible. To help us look into this matter and offer you an appropriate solution, could you please provide the order number or any other relevant details? Once we have this information, we will be able to verify the shipping status and work on a suitable resolution. We understand that this situation is far from ideal, and we truly appreciate your patience while we work to make things right. We look forward to resolving this promptly for you. Thank you again for bringing this to our attention, and we will be in touch with a solution shortly.

Response from OutdoorMasterFeb 27, 2025

Cher client, Merci de nous avoir contactés et de nous avoir fait part de vos commentaires. Nous nous excusons sincèrement pour toute inquiétude que la date de production des casques aurait pu causer. Nous comprenons l'importance de la sécurité des produits et nous prenons vos commentaires au sérieux. Pour nous aider à vous aider davantage, pourriez-vous nous fournir le numéro de commande ou tout autre détail pertinent ? Cela nous permettra d'examiner la situation et de travailler à une résolution. Nous nous engageons à faire de notre mieux pour répondre à vos préoccupations et assurer votre satisfaction. Soyez assuré que nous sommes là pour vous aider et que nous ferons tout notre possible pour résoudre ce problème pour vous. Nous attendons votre réponse avec impatience.

Response from OutdoorMasterFeb 21, 2025

Hallo Berhold, Derzeit erhalten wir eine riesige Menge an E-Mails und wir entschuldigen uns, dass unser Team nicht sofort auf Ihre E-Mail antworten kann. Erstens besteht Ihre Bestellung aus mehreren Produkten, die separat versendet werden. Angesichts unseres umfangreichen Lagernetzwerks müssen die von Ihnen bestellten Produkte, wenn sie aus unserem Lager in China versendet werden, nach China zurückgeschickt werden. Auf diese Richtlinie wurde in der Bestellungs- und Versandabteilung hingewiesen. Damit wir Ihnen weiterhelfen können, könnten Sie uns bitte Ihre Bestellnummer oder eine Kopie Ihres Bestellbelegs mitteilen? Sobald wir diese Informationen haben, können wir die Angelegenheit umgehend untersuchen und Ihnen eine Lösung anbieten. Vielen Dank für Ihr Verständnis und wir freuen uns darauf, bald von Ihnen zu hören.

Response from OutdoorMasterFeb 21, 2025

Hello Mr Paul, Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience you have experienced. We have checked our records and unfortunately, we were unable to locate any order information under order number 145848. It is possible that there might have been a mix-up or a delay in the system. To better assist you, could you please provide us with the email address associated with your order? This will help us to locate your order information more efficiently. Alternatively, if you have any other details about the order, such as the items you ordered or the payment method used, that would also be very helpful. We take your concerns seriously and are committed to resolving this matter as quickly as possible. Your satisfaction is our top priority. Thank you for your patience and understanding.

Response from OutdoorMasterFeb 21, 2025

Hello Marios, First and foremost, we sincerely apologize for the poor experience you've encountered. It's possible that the increased volume during the holiday season led to a backlog in shipping. Due to the holiday season, the surge in orders and inquiries has unfortunately caused some delays. We have been actively communicating with you and following up on your package. We completely respect your decision if you would like to return and get a refund for the helmet, the 805695 KELVIN 2 MIPS Ski Helmet. We are here to assist you with the process. Looking forward to your further response.

Response from OutdoorMasterFeb 17, 2025

Hello! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us, both before and after the sale. Your satisfaction is our top priority, and we truly appreciate your support.