OutdoorMasterReviews of outdoormaster.com

4.0351 reviews
Outdoor & Winter Sports
600 W Terrace Dr, Suite A, San Dimas, California

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OutdoorMaster

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About OutdoorMaster

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products.What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)

OutdoorMaster (outdoormaster.com) has 351 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: outdoormaster.com
Website: outdoormaster.com
Category: Outdoor & Winter Sports
Location: San Dimas, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About OutdoorMaster

OutdoorMaster (outdoormaster.com) has 351 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: outdoormaster.com
Website: outdoormaster.com
Category: Outdoor & Winter Sports
Location: San Dimas, California
Listed on Five Star Index: 2026

Cameron F.

Feb 28, 2025

Customer Service and Delivery are terrible

I ordered two replacement goggle lenses on February 12th, 2025 for an upcoming ski trip where I leave March 1st thinking that would be plenty of time to receive them. I heard nothing relating to my order and couldn't track it on the website so I reached out on Feb 24th. The next day I was told that the package had been delivered to a front door in city an hour away from where I live. First of all, it takes over a day every time to get a response from the customer service. Secondly, when I informed them that it was delivered the to wrong city entirely, the customer service emailed and basically told me to look harder for it, and to check my neighbors house or my lawn. I live in an apartment with no lawn or porch and only one mail room and again the package says its not even in the same city. I again told them that I don't live in the city it was delivered to and just this morning I was told they will have to open an investigation with the carrier. At this point I would be happy just to get a refund but it seems like customer service is doing everything to NOT take responsibility. It has been a very frustrating experience and don't plan to ever use Outdoor Master again and will be dissuading anyone I know from using it either.

Response from OutdoorMasterMar 3, 2025

Hello Cameron, We sincerely apologize for the frustration this situation has caused. Please know that we take this matter seriously, and we’ve already initiated an investigation with the carrier. We understand your concern about the delivery location, and we will continue to follow up with them to resolve this issue. We will keep you updated on the progress of the investigation via email and work towards finding a solution. We truly appreciate your patience and understanding as we look into this matter further. Nice day!