Fernando A.
The producto is good but it came…
The product is good but it came without the original box and packaging.
Response from OutdoorMasterApr 7, 2025
Hi Fernando, Thank you for your feedback! We're really glad to hear you’re happy with the product. We're sorry to hear that it arrived without the original box and packaging. Since there were two items in your order, could you kindly let us know which product was missing the packaging? Also, if possible, could you let us know whether the packaging might have been discarded? If you still have it, would you mind sending us a few photos? Alternatively, a brief description of how the packaging looked when it arrived would be very helpful. We’d like to understand the situation more clearly so we can continue improving our products and services. We’ve reached out to you via email, and if you have any questions or further details to share, please feel free to reply to this email directly—we’re happy to help! Thanks again for bringing this to our attention. We really appreciate your support! Looking forward to your further response. Sincerely, Iris OutdoorMaster Support