OutdoorMasterReviews of outdoormaster.com

I was concerned that a certain item would not arrive in time for Christmas. Customer service promptly tracked my package a reassured me that it was in transit. They put my mind at ease. Great company!

I recently pre-ordered their latest snow goggles that was originally scheduled early November, and I waited for a while then decided to email them and asked about my order status. Effy was amazing, their replied fast and professional. They reassured me that they were communicating with their warehouse and also kept an eye on my order as well. And they sure did, as soon as my order is shipped, they emailed me to notify me right away. Very happy with their kindness and awareness of their customer specific needs. 10000/10 would recommend to anyone looking for affordable high quality snow gear.

my experience with outdoor master wasn’t the best but they’re supposed to be sending me the correct product now

Customer service is really efficient and nice, i got the wrong model and they offered me multiple solutions, all very quick.

Purchased a Shark 2 pump in the summer of 2024. I absolutely loved the pump - super fast to blow up paddleboards. It stopped working after the summer of 2025, so roughly two seasons of use. It was still covered under warranty. After contacting OutdoorMaster about the warranty, I had a replacement within a week. Replacement was the newer model, which looks to be quite an upgrade. Whole process was super fast and easy to do, very impressed with the customer service..

There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.

We purchased 2 helmets th3 one for my wife was to big we were going to return hers was to big. Outdoor made the process painless. But we decided to keep my wife's helmet she got it to tighten down. So outdoor masters gave me credit to keep it and sending me a pair of Hawk sunglasses. Very impressive company

Outdoor Master’s customer service has been excellent — they respond quickly and actually take the time to help resolve questions or issues. It’s refreshing to deal with a company that communicates so well. Their products are also great quality — honestly on par with a lot of the higher-priced brands out there. Overall, really happy with both the gear and the support behind it.