OutdoorMasterReviews of outdoormaster.com

In eerste instantie miste ik een deel van mijn bestelling, maar nadat ik contact opgenomen met de klantenservice kreeg ik binnen een paar uur al reactie. Ik werd goed geholpen met vraag en er werd snel een simpele oplossing gevonden voor het probleem. Geen gedoe met foto's als bewijs van een missend onderdeel. De levertijd is iets wat aan de lange kant, maar dat is ook aangegeven op de site en niet gek als het uit Amerika moet komen. Kortom snel en goed geholpen

Very responsive team, willing to work with the customers

I had a problem with my SUP pump, and the customer care representative made it right immediately. Thank you so much for your prompt and pleasant response! I like the design of the pump, but I can’t review its operation until I receive the missing gasket and put it to work

Great customer service (CS)! I chose Blue Azure but was informed that there is no stock so option to choose another colour and also gave a USD20 off. The Rhino FF helmet came but (M) was too small so I shipped it back. When the Slate Grey (L) came, was a good fit. I used it the following day! Quality is good, beautiful design, lightweight and 27 vents! Inner lining is detachable for washing. Extra cheek pads (bigger). Would recommend it to my friends. Nicer if had a couple more colour choices. CS is great with quick response, sending follow ups & shipment tracking. Thanks Effy!

Customer Service was prompt and helpful.

I received the wrong helmet color and ran into a few issues returning it.They sent a new helmet with the correct color. I am all the way on the East Coast so the time difference is a big factor. They were able to solve my issue within 48 hours and respond back to my emails in a timely manor.

After reading reviews, I purchased a rechargable SUP pump from Outdoor Master. Much to my dismay, the pump stopped working properly. I contacted to OM customer support, who, after diagnosing the problem, arranged for a new pump to be sent out immediately. Things can go wrong, but it is how you deal with the issue that matters. Outdoor Master have been a great company to deal with.

Amazing Helmet & Even Better Service! I ordered this mountain bike helmet in a size large, but it ended up being a little too big. I reached out to the company, and they quickly sent me an additional liner to make it fit perfectly — no hassle at all. The helmet itself is lightweight, comfortable, and feels super secure on tough rides. The customer service was outstanding — fast, friendly, and truly cared about making it right. Highly recommend both the helmet and the team behind it!